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Dell Senior Analyst Command Centre in Limerick, Ireland

Command Centre Senior Analyst - EMEA Command Center Escalations Team

Competitive salary

Limerick, Ireland

Dell is a collective of customer-obsessed, industry-leading visionaries. We believe that technology is essential for driving human progress, and the technology we provide transforms the way we all work and live. But we are more than a technology company — we are a people company. We recognize that over 100,000 employees across six continents have different interests and aspirations. We inspire, challenge and respect each and every one of them, every day. And we provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Command Centre Senior Analyst in our Escalation team in Limerick

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live

Key Responsibilities:

  • Resolve issues in a timely manner to save our customer’s Service Level and provide excellent customer service both verbally and written

  • Build strong relationships with internal and external stakeholders

  • Analyze data to show trends and act on data; ability to prioritize work

  • React to critical situations and large events in the region

  • Understand complex issues and be able to work with peers and management to solve issues

  • Work on multiple types of Escalations, Field, Enterprise, Help a Customer, Executive Escalations

  • Leading and supporting CLCA projects; Identify innovative ideas and find better ways of doing work within escalations business

Role Requirements:

  • Comprehensive customer experience skills; Good attitude & Strong team player

  • Experience working within Support & Deployment Services

  • Experience and knowledge of Delta, Fusion, DCCMT, CDMv

  • Experience with liaising with multiple functions, Sales, Tech Support, Resolution Management

  • Strong analytical skills along with Advanced Excel, PowerPoint & Visio skills; proven presentation skills

  • Ability to prioritize work in a metric driven environment; positive dynamic can do attitude

  • Flexible and adaptable to changing business needs while working in a team environment and supporting colleagues

Desirable requirements:

  • Self-motivated & ability to work independently but also across Services Operations; results driven

  • Ability to influence and overcome situations to achieve end goal

  • Ability to cope in fast paced environment

  • Ability to prioritize in order to meet business objectives

  • Adapts communication techniques for audiences at multiple internal/external levels

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Closing date: Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .

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