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Mindoula Community Behavioral Health Program Coordinator in Las Vegas, Nevada

Mindoula Health is seeking a Program Coordinator to provide support to the Population Health Management Program (PHMP) Interpersonal Violence Reduction Program (IVRP). Working with and supervising the the NV staff. Understanding and adhering to contractual requirements while assisting the team to reach outcomes.

The program Coordinator will have access to sensitive patient information and must maintain the integrity of those records at all times. Must be trustworthy, have a flexible schedule, have a hands on approach to details, excellent organizational skills with a strong attention to detail and be a team player

Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Supervise and mentor Care Extenders.

  • Initial outreach and engagement to a cohort of members.

  • Continuous outreach and engagement on a regular basis (as contracted).

  • Guide clients in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.

  • Encourage clients to express feelings and discuss what is happening in their lives, assisting them in developing insight into themselves and their relationships.

  • Manage 50 to 75 active cases based on case intensity and acuity.

  • Coordinate the care and services of selected member populations across the continuum of illness.

  • Promote effective utilization and monitors health care resources.

  • Develops and coordinates community resources with emphasis on medical, behavioral, violence prevention and social services.

  • Assess clients for risk, make quick evaluations for risk, and respond within the parameters outlined within their safety plan, formulating and performing crisis intervention the ensures the safety of clients as necessary.

  • Assess the options for care including the use of benefits and community resources to develop and update the care plan.

  • Guide clients in the development of skills and/or strategies for managing problems and triggers to increase relapse prevention and reduce risk.

  • Encourage clients to develop work skills and to participate in social, recreational, or other therapeutic activities that enhance interpersonal skills and develop social relationships.

  • Educate clients about mental or physical illness, abuse, violence prevention, medication, and available community and social resources.

  • Schedule or facilitates scheduling appointments and follow-up services.

  • Schedule or facilitates scheduling appointments to conduct assessments or face to face visits in the community as needed.

  • Monitor, evaluate, and record clients’ progress according to measurable goals described in clients’ plan.

  • Acts as liaison and member advocate between the member/family, physician and facilities/agencies.

  • Contacts members to remind them about upcoming appointments and/or missed appointments.

  • Interacts continuously with members, family, physician(s) and other providers utilizing clinical knowledge and expertise to lower over-utilization of unnecessary resources.

  • Requests consultation and diagnostic reports from network specialists.

  • Reports critical incidents and information regarding the quality of care issues.

  • Reporting and Documentation:

  • Prepare and maintain all required records, reports, paperwork, and clients’ diagnostic records, maintaining confidentiality of clients at all times.

  • Develop and implement modifications to clients’ plan based on clinical experience and knowledge and in response to changes in clients’ status, as requested and no less than once every three months.

  • Use clear and accurate communication skills (both verbal and written) to facilitate communication with the clients, clients’ family/caregivers, with staff, and treatment team; produce high quality documentation that enables the clients to receive the best treatment possible.

  • Maintain accurate records of case management activities in the Mindoula mMR System.

  • Accurately complete all case notes in a professional, timely manner.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Competencies

  • Supervision skills, ability to motivate staff to reach outcomes

  • Use creative methods to locate members for engagement

  • Complete short-term projects with tight deadlines.

  • Ensure the team adheres to rigorous client record keeping data entry and standards and procedures

  • Competently relate to clients, their families, and agencies involved with clients through above average interpersonal skills.

  • Uphold professional standards as a representative of Mindoula Health.

  • Improve our program and work environment through constructive suggestions and show each individual respect and compassion without crossing therapeutic boundaries, infringing on ethical standards, or being drawn into unethical situations.

  • Work as part of the clinical team; promote teamwork and unity.

  • Respond positively to supervision and to recommendations for improved performance.

  • Promptly notify supervisor of planned and unplanned absences or late arrivals.

  • Work under high stress with multiple priorities maintaining the ability to respond to clients and their support systems in a healthy manner.

  • Relate to clients in a non­threatening manner that is not rude, impersonal, or degrading to the client.

  • Establish appropriate boundaries with each client that encourages his or her growth but does not foster dependency.

  • Utilize a high degree of independent judgment while working with clients and their support system.

  • Keep current with evolving research, techniques, and skills that will improve intervention with clients.

  • Participates in daily staff meetings and individual meetings with supervisor

  • Performs special projects as assigned.

Requirements

Required Education and Experience

  • Bachelor’s Degree in counseling profession

  • Knowledge of Resources, Social Determinants of Health, Mental Health, Substance Abuse Disorders, Violence and social issues

  • Excellent computer skills and experience with Google Suite software (Google Sheets) and Microsoft Office software (Excel)

  • Strong data reporting skills

  • Must be detail-oriented and able to multitask.

  • Excellent oral and written communication skills

  • Must be able to work in a fast-paced environment and have a strong sense of urgency.

Benefits

  • 6 Paid Federal Holidays and 1 flex holiday

  • Two additional personal days (employees birthday and employees anniversary of start date)

  • 16 PTO days (full PTO schedule below; number of PTO hours are prorated based on the month of hire)

  • Employee Life Insurance

  • Short Term and Long Term Disability Coverage

  • Professional Development Allowance of $500 per calendar year

  • Medical, Dental, and Vision Plans

  • Flexible Spending Account

  • 401k

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