UnitedHealth Group Client Service Analyst - Lake Mary, FL in Lake Mary, Florida

When it comes to providing new hope and a new path to wellness, specialty pharmacy companies like Avella fill a unique and important role. Avella , now part of the Optum and UnitedHealth Group family of businesses, is bringing breakthrough medications, innovative clinical pharmacy programs and technological tools to providers and their patients across the nation. We create a viable level of access to many of the newest, most advanced medications in addition to a suite of tools that include mobile apps, text messaging tools and smart pill bottles. Whether you bring a clinical or business background to our opportunities, you can be sure that you'll be making a meaningful contribution to important solutions and services. Find out more about how you can start doing your life's bestwork.SM

Great sales are the result of strong purpose, conviction and pride - pride in your ability and your product. UnitedHealth Group offers a portfolio of products that are greatly improving the life of others. Bring along your passion and do your life's best work .

This position will be responsible for acting as a liaison between Practices and their employees and our Operations Team. They will also communicate and support the efforts of Covance programs through intense communication efforts. Finally, this individual will proactively reach out to and help manage practice accounts being serviced by Covance specialty pharmacy activities.

Primary Responsibilities :

  • Communicate frequently and eloquently with Practice employees on a regular basis

  • Act as the liaison between the Practices and the Operations Team Covance Specialty Pharmacy

  • Act as the liaison between the Programs and the Operations Team Covance Specialty Pharmacy

  • Support the efforts of the Program Manager(s), PIC and Directors

  • Thoroughly understand and explain specific Covance program business rules

  • Support staff working on Covance programs to meet program requirements

  • Provide reporting and analysis of Covance programs as needed

  • Professionally represent Covance Specialty Pharmacy when communicating with customers on phone or in person

  • Ability to manage time when covering a large geographical database of customers

  • Work collaboratively with the Operations Team in the Covance Specialty Pharmacy

RequiredQualifications :

  • High School Diploma / GED (or higher)

  • 2+years of experience in a customer service related field

  • Abilityto travel up to 10%

  • Understandingof healthcare regulations

  • Experiencewith pharmacy

  • Microsoft Excel experience (create and data entry for basicspreadsheets)


  • Bachelor’s Degree (or higher) or High School Diploma/ GED (or higher) with 1+ years experience as an Account Manager

  • Experienceas Pharmacy Technician

  • Qualitycontrol and auditing experience

Soft Skills :

  • Ability to quickly build business acumen

  • Proven ability to organize and manage multiple priorities

  • Demonstrated experience with establishing action plans with significant follow through

  • Excellent interpersonal and communication skills including presentation skills

  • Requires direction, tact, diplomacy and a clear, courteous andprofessional manner when dealing with the public, medical staff andother medical professionals

OptumRx is an empowering place for people with the flexibility to help create change. Innovation is part of the job description. And passion for improving the lives of our customers is a motivating factor in everything we do.

If you're ready to talk about groundbreaking interactions, let's talk about what happens when a firm that touches millions of lives decides to gather results from millions of prescriptions every month and analyze their impact. Let's talk about smart, motivated teams. Let's talk about more effective and affordable healthcare solutions. This is caring. This is great chemistry. This is the way to make a difference. We're doing all this, and more, through a greater dedication to our shared values of integrity, compassion, relationships, innovation and performance. Join us and start doing your life’s best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, UHC, Account Manager, Client Service Analyst