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GUNDERSEN LUTHERAN ADMINISTRATIVE Scheduling Specialist in LA CROSSE, Wisconsin

JOB REQUIREMENTS: Job Responsibilities Represents Gundersen Health System's high standards for customer service through telephone interactions that reflect courteous, patient and respectful conduct and conversation, while meeting the needs of all customers encountered. The Scheduling Specialist has expert knowledge of provider and department schedules, effectively coordinating appointments/procedures for patients and providing information and instruction to prepare the patient for their visit. The scheduler maximizes department efficiency, while enhancing patient satisfaction. Responsible for maintaining data integrity in the pre-registration of patients, verifying and updating demographics and assessing patient insurance coverage, to drive a timely billing process. As needed, the Scheduling Specialist takes the necessary steps to ensure that additional insurance verification is completed prior to the patient's visit. Actively participates in analysis of work processes and provides feedback to department managers to improve the overall scheduling/access process. Demonstrates and maintains competency in computer skills related to patient registration, insurance verification and appointment scheduling. Keeps skills and education current through periodic in-service on service excellence, registration and scheduling policies, and insurance guidelines and other information related to position. Adheres to Gundersen Health System's mission statement, employee compact, customer service standards and all policies and procedures including, but not limited to confidentiality. Views, documents, or prints from the patient's electronic health record to assist with coordination of patient care. Performs other job-related responsibilities as requested. EEO/AA/Veterans/Disabilities Equal Opportunity/Affirmative Action Employer Equal Opportunity/Affirmative Action Employer ***** OTHER EXPERIENCE AND QUALIFICATIONS: Education and Experience: Required High School Diploma or equivalency Work Experience: Required 1 year experience in an office setting requiring customer service responsibilities. Desired 6 months Health care experience. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A12486429D1142B7

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