IHG Spa Therapist in Kuwait City, Kuwait
Job Number EMEAA05869
Hotel Brand: Crowne Plaza
Europe, Middle East, Asia & Africa - Kuwait - - Kuwait City
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:• Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’ pace in all you do.• Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.• Make it happen – by being perceptive to your guests’ needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
Your day to day
Comprehensive knowledge of various massage modalities, spa product lines, facials, scrubs, wraps, possess a common understanding of other body treatments and be eager to train in all spas’ treatments offerings. They ought to possess outstanding communication skills and be able to learn the product and service awareness essential to efficiently give wellness solutions to meet the needs of guests.
You are responsible for signing in at the beginning and ending of your shift.
You are responsible for the safe opening and closing of the facility and completing opening, closing and daily check sheets.
Responsible for the set up of spa rooms, lockers, relax room and ensuring relevant departments are aware of spa food requirements for that day.
You are fully accountable for cash handling and ensuring that daily takings are correct and any discrepancies are made aware to the duty manager
Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas.
To ensure that your designated uniform is worn, well pressed and in a good state of repair at all times.
To perform all treatments as per product guidelines.
Full hosting of all spa days.
To be aware of all treatments offered and any promotions on offer at any given time.
Provide consistent professional treatments compliant with spa protocols and accepted documentation practices
Uphold the standards of hygiene and sterilization as directed by law and the spa’s policies and procedures
Possess the aptitude to work with no direct supervision
Perform prep work, correctly clean and restock room as necessary
Communicate to administration any and all occurrences involving staff or guests in the spa that need concentration
Converse to management any and all occurrences connecting staff or guests in the spa that require notice
Efficiently inform and teach guests concerning specific wellness concerns
Be available and willing to adjust his/her work schedule according to the needs of the spa
Properly care for tools and use proper amounts of manufactured goods to assist with cost controls
What we need from you
Outstanding communication and listening skills, in addition to qualification/certification on various spa treatments, products. Team player, Have an enthusiasm and possess superb customer service skills
What we offer
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels.
There is a great learning and development platform that's tailored for your individual needs. Our virtual learning facilities are always at your disposal to help you and give you the opportunity to realize your personal and professional aspirations.
We also provide Room to be Involved. You will have the opportunity to integrate and work with great teams, know what is going on and make a real difference in your workplace.
Most importantly, we'll give you Room to be Yourself. Whoever you are wherever you come from, IHG will welcome you and allow you to build a career.