IHG GUEST RELATION OFFICER in Kuwait City, Kuwait
GUEST RELATION OFFICER
Job Number EMEAA05870
Hotel Brand: Crowne Plaza
Europe, Middle East, Asia & Africa - Kuwait - - Kuwait City
At Crowne Plaza our goal is to make business travel work. Thats where you come in. When youre part of the Crowne Plaza Hotels & Resorts brand youre more than just a job title. At Crowne Plaza we look for people who are dynamic, confident and ambitious; people who excel in their role and help our guests succeed too.
Your day to day
Join us as a/n Guest Relation Officer. Youll have ambition, talent and obviously, some key skills. Because, for this vital role, were looking for someone who can handle room blocking for the VIP arrivals bases on their preference. Prepares the VIPs' registration form, welcome booklets, CISA keys, airline reconfirmation forms, temporary ID and other inserts necessary. Submits reports of VIP arrivals, VIP departures and Arrivals by flight time. Inspects the rooms and ensures that all room amenities and placed inside the rooms prior to the guest's arrivals. Welcomes and assists guest to their rooms upon arrival. Increased guests retention and satisfaction. Willingness to go extra mile in giving services to the guest. By bringing your passion to work everyday, we'll empower you to work as part of a team to anticipate our guests' needs and deliver a memorable service experience at front office.
What we need from you
Hotel Management graduate or equivalent. Must speak, read, write and understand the both Arabic and English used in the workplace. Experience in OPERA Hotel software and their functionalities. Ideally you'll have previous hotel experience in a front office environment and a real passion for delivering great customer service. You're known for your dynamic personality and superior communication skills. You have the flexibility to work various shifts including evenings and weekends.
What we offer
In return for your hard work, you can look forward to have a Room to Grow. Whats more, because your career will be as unique as you are, well give you all the tailored support you need to make a great start, be involved and grow. So whoever you are, whatever you love doing, bring your passion to Crowne Plaza and IHG and well make sure youll have room to be yourself. Find out more about joining us today by going to careers.ihg.com