Westgate Resorts Owner Referral Coordinator in Kissimmee, Florida
SUMMARY The main thrust of this job is handling marketing customer service issues for specialty tours and new and existing owners.
DUTIES Explain the Westgate Owner Referral program and generate leads from new and existing owners. Provide owner with the referral ID card information. Data Entry, Input all referrals generated into the system. Answers all incoming calls, provides customer service to anyone that approaches the desk. Call in Hot-Leads for owner referrals. Also, call corporate owners credit department to check on status of Referral Credits for owners. Photograph new and existing owners and set up Westgate Photo. Show owners how to use the Westgate Photo. Sent Photograph to new owners email and generate email leads for the referral program. Responsible for maintaining and process inventory for Owner Referral display cases. Assist with tours at the Welcome Center during check-ins at busy season as needed. Daily count for Dayline and Inhouse leads generated. Work as a liaison between the Deeders and the sales reps to coordinate getting the new owners to the deeding department.
SUPERVISORY RESPONSIBILITIES No Supervisory Responsibilities
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or team members of organization.
MATHEMATICAL SKILLS Ability to add and subtract two digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITIES Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The team member frequently is required to stand and reach with hands and arms. The team member is occasionally required to walk and stoop, kneel, crouch, or crawl. The team member must frequently lift and/or move up to 40 pounds.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.