Kelly Services Customer Support Representative, Jefferson City, TN in Jefferson City, Tennessee
This position is responsible for maintaining a high level of responsiveness and service to all out customers, sales representatives, and territories assigned to the team handling POS, labels, and other company product lines. This position reports to the Customer Services Manager.
-Conduct account reviews on a regular basis to evaluate client needs and account usage; determine types of services/products and prices/fees satisfying client needs, as well as the organization's objectives
-Notify customers of actual or potential back orders and/or late shipments
-Look for opportunities for growth within our book of business
-Manage the effective delivery of key customer programs
-Investigate, track, and resolve customer and client concerns; identify trends and implement solutions
-Other duties as assigned
-College Degree or similar experience required.
-2-5 years of prior customer service and/or account management required
-Knowledge of AS/400 and SalesForce experience preferred but not required.
-2 years labels/print experience preferred
-Ability to handle multiple tasks with varying deadlines
-Excellent oral and written communications skills through all levels of management
-Communicate ideas concisely and effectively in oral and written form, including preparation and delivery of production meeting on assigned shift
This position is Monday through Friday 8am-5pm. There are built in holidays off. There are opportunities for advancement/full time based on a 90 day probationary period.
Apply online or contact your local Kelly Services Representative at firstname.lastname@example.org or 865-471-1856 for more details and/or to set up a face to face interview.
Why Kelly ® ?
Services ® , we work with the best. Our clients include 95 of the Fortune
100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access
the best talent to drive their business forward. If you only make one career connection today, connect
AboutKelly Services ®
As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people
around the world and have a role in connecting thousands more with work through our global network of
talent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .
Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,
Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is
committed to employing a diverse workforce. Equal Employment Opportunity
is The Law.
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