Jackson Rancheria Casino Resort Manager, IT in Jackson, California

Manage the IT Service Desk, Service Specialist team, inventory control and procurement, customer service development, systems, network, projects, and security/compliance. Evaluates and recommends changes to current and future Service Desk, systems, network, and security/compliance requirements to meet the company needs.

• Responsible for assuring users are provided efficient and timely service support and vendor support on a 7x24 basis

• Monitors problem management database and follows up with assigned personnel to ensure timely resolution of problems

• Provides staff support for administrative tasks and projects relative to the desktop, application, system, and network functions

• Maintains a central source of information enabling Service Desk team members to recover outages with minimal disruption to the business and resume expected service levels

• Invokes problem escalation procedures to coordinate recovery

• Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found

• Ensures that daily, weekly, and monthly statistics, and status reports are completed and continually modified to meet the needs of the department

• Ensures that decisions made to improve the overall customer service level and to provide consistent technical support level within the Service Desk

• Contributes to departmental productivity and development objectives by participating in training programs

• Accurately communicates pertinent information. Assists in the development and implementation of quality improvement programs

• Ensures that effective Service Desk representation takes place for the coordination of work processes and projects with other departments and divisions

• Leads the implementation of new projects

• Installs new software releases, new hardware, system upgrades and evaluates and installs patches.

• Prepares and maintains documentation of system configurations

• Assists with change management, incident management, and disaster recovery planning and system testing in a controlled environment

• Other duties may be assigned as required


  • • B.S. in Computer Science or Management Information Systems preferred

  • • 5+ years experience with Systems/Network Technologies management preferred

*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment

ID: 2019-4586

Shift: All

External Company Name: Jackson Rancheria Band of Miwuk Indians

External Company URL: http://www.jacksoncasino.com/