Mondelez International Order Fulfillment Specialist in Istanbul, Turkey


Mondelez International LLC is a whole new company that has been reimagined with a single focus in mind create delicious moments of joy by sharing the world’s favorite brands. Launched on Oct. 1, 2012, and employing around 100,000 people around the world, Mondelez International comprises the global snacking and food brands of the former Kraft Foods Inc.

While Mondelez International LLC is new, our brands are as diverse and rich with heritage as the 170 countries in which our products are marketed. As the world’s pre-eminent maker of snacks, Mondelez International LLC has leading shares in every category and every region of the world in which it competes. The company holds the No. 1 position globally in Biscuits, Chocolate, Candy and Powdered Beverages as well as the No. 2 position in Gum.

Mondelez International LLC portfolio includes several billion-dollar brands such as Nabisco, Oreo and LU biscuits, Cadbury and Milka chocolate, Tang powdered beverages and Trident gums. Mondelez International LLC has annual revenue of approximately $35 billion and operations in more than 100 countries.

  • Manage the quality and consistency of product and service delivery with the coordination of foreign trade, export, logistics, production-planning and other departments,

  • Request/Receive order from customer and submit to SAP. CS is responsible for notifying the customers and export dep’t if there are difficulties on the production floor, make revisions according to customer requests, Confirmations are needed for all changes in order,

  • Monthly orders are notified to production planning department and export department, prepare export follow up folder with relevant departments,

  • The quantity of products coming off a production line will be closely monitored, and monitor the delivery process,

  • Create and share proforma invoices of monthlyorders and inform about the payment plan,

  • Plan delivery of promotional materials and prepare needed documents with coordination of other departments,

  • Check prices in SAP and make sure that all prices are correct,

  • By visit, correspondence or calling existing customers to establish relations and ensure the continuity of relations,

  • Manage customer demands and needs with regular inspections and other follow-ups,

  • Inform new products, prices, service opportunities, unlisted items and all relevant details about product to customers,

  • Manage transit order and coordinate supply, delivery and logistics,

  • Support export department in achieving the sales target,

  • Share shipment plan of relevant month with CM&C, foreign trade, logistics and other departments,

  • Receive payment comments about the shipment plan from CM&C and inform customers accordingly. Follow up payment plans,

  • Plan/create delivery/shipment plan in consultation with customers and coordinate it with foreign trade/logistics team. Provide necessary documents to customers,

  • Inform relevant departments about the customer special request, private labels and dates, and update needed folder,

  • Maintain good relationship with existing customers to develop further business opportunities,

  • Manage DCF process for new product codes,

  • Update customer product lists & details and share it with customer,

  • Support export department in private labeling,

  • Comply and act proper to the Environment and Safety (EHS) legislation, company EHS policy, goals and procedure/instructions,

  • Know the ethical positions and legal compliance responsibilities. Indicate concerns and questions if unethical or inconvenient is being faced, act honestly in every aspect of professional running rules,

  • Understand and comply the quality policy of Mondelez International, know the related requirements for Food Safety. In addition, report inconvenient or potential non-complicance corrective/ preventive actions about the Quality and Food Management Systems in an appropriate way


  • Bachelor degree in related departments,

  • Good command of SAP and Office Programs, Excel in particular,

  • Functional and Technical Skills _ Knowledge of export process, legal requirements for export,

  • Problem Solving & result oriented,

  • Fluent English,

  • Communication & Negotiation Skills

We pride ourselves on having a high performing and collaborative culture where we offer support and development to enhance your career and develop your knowledge and skills.

Sound interesting? Then don't hesitate to apply. Please do so online.

Thank you for your interest, we look forward to speaking to you.

Dear Applicant; by applying to this job position, you grant us your consent to the processing and transferring of your personal data for the purposes as described herein. Your personal data will be processed by Kent Gıda Maddeleri San. ve Tic. A.Ş. within the scope of Personal Data Protection Law numbered 6698 (the “Law”). Your personal data shall be kept within Mondelez International group companies which our Company is a member of, for the purposes of evaluating job opportunities in relation to your application and the job position which you applied. Your personal data may be stored in our servers situated outside of Turkey or may be transferred to the countries where the relevant Mondelez International group company is situated such as Russia, Switzerland or United states of America due to our Company’s regional base. Your rights within scope of the Law are stipulated under Article 11 of the Law. In case you wish your CV to be removed from our database or you wish to exercise your rights under the Law, please contact us through our contact information stated below in writing or by way of email.

Sayın İlgili; bu pozisyona başvuruda bulunarak aşağıdaki amaçlarla kişisel bilgilerinizin işlenmesini ve paylaşılmasını kabul etmiş olursunuz. Kişisel bilgileriniz, 6698 sayılı Kişisel Verilerin Korunması Kanunu (“Kanun”) kapsamında şirketimiz Kent Gıda Maddeleri San. ve Tic. A.Ş. tarafından işlenecektir. Kişisel verileriniz, başvurduğunuz pozisyon ve başvurunuzla bağlantılı istihdam olanaklarının değerlendirilmesi amacıyla şirketimizin de üyesi olduğu Mondelez International şirketler grubu bünyesinde tutulacak olup, yurtdışında yer alan serverlarımızdan birinde depolanabilir veya şirketimizin bulunduğu bölgeye bağlı olarak başta, Rusya, İsviçre veya Amerika olmak üzere, ilgili Mondelez International grup şirketinin bulunduğu ülkeye transfer edilebilir. Bu Kanun kapsamındaki haklarınız, Kanun’un 11. maddesinde belirtilmiştir.

Kent Gıda Maddeleri San. ve Tic. A.Ş.

Cumhuriyet Mah. 2253. Sk. No.11 41400 Gebze/Kocaeli

Job: CS&L Order to Cash

Primary Location: EU-TR-Istanbul-Istanbul

Schedule: Full-time

Req ID: 1901844