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Microsoft Corporation Support Escalation Engineer - Security and Identity in Issaquah, Washington

Do you envision a world of endless possibilities? A world where passionate innovators come to collaborate in order to empower every person and every organization on the planet to achieve more? We’re a glimpse ahead, reinventing the way we work, play, learn and do business. Bring your vision to ours!

We are a diverse team delivering industry-leading services across the globe. We strive to be our customers’ and partners’ trusted advisors, by helping them through our expertise to fuel some of the largest and most complex IT solutions in the world. We are constantly exposed to cutting-edge software, services and devices and are proud to shape future technologies. We grow professionally through coaching from experienced mentors and through focused career development programs reaching into a wide range of opportunities.

Responsibilities

As a Support Escalation Engineer in the CSS MW Exchange business which includes the following technologies: Office 365, Exchange, Security & Compliance and Authentication, you will be accountable for providing an outstanding technical support experience to our Enterprise customers. From problem identification to full resolution, you will own and manage your cases through the most appropriate channels (phone, e-mail and any other new modern tool), and collaborate with Product Group and other support team members. Your focus is to support one or more of the above mentioned technologies in Enterprise environments including Online versions. You will participate in various training sessions, and internal technical events as they become available. You will also be given the opportunity to become a subject matter expert in one of more areas and receive guidance and mentorship from your colleagues.

Qualifications

Strong knowledge and demonstrated technical experience in any current Exchange Server version On Premise and/or Online

Knowledge of Office 365 Security & Compliance and Authentication is very desirable

3 years of experience in supporting large Enterprise environments

Strong customer service, communication, problem-solving and interpersonal skills, team work, capacity to deal with difficult customers and ambiguity

Ability to handle high pressure situations well

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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