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Oracle Technical Account Representative (TAM) 5 in Irving, Texas

This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle s products. In addition, this position will be a leader in ensuring overall customer satisfaction with Oracle s products and related implementation services.

This position will provide customers with regular assessments on the domains of strategy, process, governance, people and technology accompanied by recommendations for improvement in each area. The ATAM will act as the primary liaison between Oracle, the customer, and the system integrator with respect to the implementation. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, technology, and implementation expertise by delivering a combination of business specifications analysis, technical consulting and project management skills. The TAM is responsible for escalating issues across multiple business units within Oracle (e.g. Technical Support, Expert Services, Sales, Consulting, Product Development, etc.) and marshalling resources as necessary to resolve problems.

Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Demonstrated success at Oracle with 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments. Recommended 7-10 years of professional Information Systems implementation experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences). Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc. Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

*ORACLE'S ADVANCED CUSTOMER SUPPORT (ACS)

Reston, VA or Remote Anywhere USA

Technical Account Manager (TAM) -**U.S. citizenship is required with the ability to obtain a Federal security clearance

Key Responsibilities-*

Provide technical/architectural leadership to a key eBusiness Suite Federal Customer

Provide CapacityPlanning for current architecture based on Integrator and Mission Partner requirements

Responsible for technical planning, coordination and communication of Technical refresh - hardware and software of environment and migration of environments to new hardware

Provide technical expertise for implementation and planning of new projects with Integrator and Mission Partner

Review and recommend improvements to technical operations such as performance, capacity, and configuration

Project growth needs as customer environments are utilized

Provide structured reporting around capacity management

Responsible for reviewing operational status and acting as a technical lead for escalations with Integrator, Mission Partner or internally within Oracle

Responsible for understanding of security requirements and able to help Integrator and Mission Partner prioritize security versus business updates

Coordinate Quarterly Patching deployments

Work with internal teams to support SLA tracking/reporting

Participate and help drive software/hardware change control

Leverage existing approaches and methodologies to adopt needs for the Federal business

Assist with ongoing Governance activities from a technical perspective

Participate in monthly status reviews with Integrator and Mission Partner

Responsible for semi-annual architecture and planning reviews with Integrator and Mission Partner

Provide general operational assistance, including:

Support and Maintenance of Customer Change Management

Manage remedial actions resulting from technical and SLA (Service Level Agreement) reviews

Provide support to relevant groups during time of Customer Escalations

Support Transition Managers and Service Delivery Managers to ensure tasks are completed as necessary against project milestones and the project plan

Qualifications

Experience applying Enterprise and Business architecture and IT frameworks such as TOGAF, FEA/DODAF, MIT-Sloan, Zachman, Gartner, ITIL and COBIT

12 years of experience working with customers at an enterprise level. Enterprise and/or Business architecture credentials are highly valued

Minimum of 7 years Oracle DBA or Applications DBA experience, either as part of complex implementation projects or post implementation for production operations

Understanding of Oracle engineered systems/ Oracle Supercluster (OSC) architecture. Experience with Solaris administration skills a strong asset. Experience with Solaris and/or Oracle Linux is a requirement.

Understanding of Oracle databases and supporting technologies (e.g. RMAN, Data Guard, ASM)

Understanding of general database maintenance activities including patching, backup recovery procedures, performance monitoring and application tuning

Understanding of application architecture for an eBusiness Suite, Hyperion and OBIEE financial reporting environment. This includes understanding business needs in terms of capacity planning, application updates and providing guidance to meet additional needs (performance tuning, security, ETL etc.)

Understanding of Oracle eBusiness Suite, Hyperion and OBIEE in an Oracle Engineered System environment (Exadata Database Appliance or SuperCluster)

Understanding of Wide Area Network technologies and requirements (e.g. MPLS)

Must have prior exposure to operational requirements/management and change control for a Mission Critical environment

Extensive experience working directly with customers in an IT services environment

Proven ability to develop trusted relationships with customers

Experience working in a global, matrix team environment with ability to drive initiatives and influence across organizational and geographic boundaries

Excellent written, verbal and presentation skills

ITIL training or certification is considered an advantage

U.S. citizenship is required with the ability to obtain a Federal security clearance


As part of Oracle s employment process candidates will be required to complete a pre-employment screening process, prior to an offer being made. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Job: *Support

Organization: *Oracle

Title: Technical Account Representative (TAM) 5

Location: VA,Virginia-Reston

Requisition ID: 18000RST

Other Locations: United States

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