Stanley Acess Technologies Program Support Specialist in Indianapolis, Indiana
61390BRTitle:Program Support SpecialistBusiness:US - SSS - CSS State / Country / Province:Indiana Job Description:Stanley Black & Decker, an S&P 500 company, is an 11 billion dollar diversified global provider of hand tools, power tools, electronic security solutions, mechanical access solutions, engineered fastening systems, and more.
This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.
The Program Support Specialist will provide a variety of support functions related to individual security programs. They will monitor service through various systems in order to maintain predetermined metrics and overall customer satisfaction. They will work with National Account Program Management to facilitate best practices and constant improvement in delivery routines and methodology. Customer service aptitude and attitude is essential in the performance of duties, as well as, exhibiting highly developed skills in communication at all levels of interaction.
Position responsibilities will vary by individual assignment and may include any combination of duties outlined below:
Work with local Branch and National delivery personnel to ensure customer commitments and expectations are being met
Escalate issues (equipment delays, response times, etc) to the appropriate department, individual, or provider including management personnel
Review the Service Queue and update call status
Gather documentation of and preparation of report function(s) involving various applications for key statistical reports
2+ years’ minimum experience providing administration support within business and/or office setting
2+ years’ minimum experience in scheduling tools and Microsoft Office Programs (Word, Excel, Outlook, PowerPoint, Visio)
Ability to manage multiple priorities within a fast-paced environment
Strong organization skills, time management, and attention to detail
Ability to interact with all levels of management
Strong verbal and written communications skills, including documentation of findings and recommendations
Strong interpersonal skills and ability to work in a team environment and build relationships
Ability to organize, plan, and meet deadlines
SBDCSSRequisition Number:61390BRCity:IndianapolisEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.