Stanley Acess Technologies National Accounts Program Manager in INDIANAPOLIS, Indiana
61388BRTitle:National Accounts Program ManagerBusiness:US - SSS - CSS State / Country / Province:Indiana Job Description:Are you interested in joining one of the world’s largest, fastest-growing, and most dynamic companies? If so, you have come to the right place. Stanley Black & Decker is an $11B Fortune 500 company that offers a rich and storied history dating back to 1843.This opportunity resides within STANLEY Electronic Security NA, a global division of Stanley Black & Decker. At STANLEY Electronic Security NA we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive solutions, services, and technologies, STANLEY Electronic Security NA is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.Currently, we are in an accelerated growth phase in a rapidly expanding industry. There’s never been a better time to join our security team. We are seeking a motivated, self-driven individual looking for a long-term position as a National Accounts Program Manager for our Security Business. POSITION Summary:Provide leadership for all aspects of the systems integration, Vertical Market projects and account management responsibilities. Responsible for overall delivery of projects/NA customers for the group within established targets and achievement of account and customer objectives. Establish and manage customer relationships at appropriate levels for key accounts leading to increased customer satisfaction.This position will work closely with other departments such as Engineering, Vertical Market Sales, Partner Development/Resource Management, and Core Operations and Sales. POSITION Responsibilities: Handle “day to day” issues with each account as they may ariseManage and monitor improvement processes and tools for delivery and quality improvement, increased operating efficiency, increased customer satisfaction, and to reduce costsManage and maintain the WIP for your specific accounts on projects greater than $75KManage and maintain key customer/account metrics and reportingDevelop and maintain communication rhythms with each customer based on their needs.Monitor and maintain processes and tools to meet Customer Completion dates on a consistent basisWork with the Professional services group to develop and maintain a delivery mechanism within the Vertical Markets organization and the Core operations to deliver professional and profitable projectsServe as escalation point for project/account issuesWork with Core field personal to ensure jobs are completed at or above estimated Margin.Drive revenue within the Verticals to meet Targets and BudgetsMaintain and develop project schedules for each project to help ensure we are delivering projects on time. This will allow better visibility for both our customers and for internal trackingWork with the Vertical Sales team to help predict resource needs 30/60/90 days outCollaborate with other groups to align on operating interactions and processes, optimize delivery efficiency and customer satisfactionSupport other groups as needs arisePerforms other duties as assignedRequired Qualifications: Bachelors’ degree in technical field and/or 5 years project management experience within security industry required2+ years’ Leadership experience to include team lead and/or people management Preferred Qualifications: PMI/PMP certificate preferredManaging projects for multiple clients simultaneouslyTrack record of delivering on agreed upon project objectivesHistory of excellence / superior performance against internal benchmarksProficient with all Microsoft Office Programs (Word, Excel, Outlook, PowerPoint) Ability to professionally diffuse and resolve difficult customer situationsAbility to organize, plan, and meet deadlinesStrong Interpersonal, negotiation, follow-up, and documentation skillsStrong organizational and analytical skillsExcellent written and verbal communication skillsAbility to multi-task in a fast-paced environmentModels, fosters, and drives Stanley’s values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless, and SpeedEmbraces the Stanley Fulfillment System (SFS) philosophies and programs SBDCSS Requisition Number:61388BRCity:INDIANAPOLISEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.