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Stanley Acess Technologies Field Service Technician in Indianapolis, Indiana

67167BRTitle:Field Service TechnicianBusiness:US - SSS - CSS State/Country/Province:Indiana No. of Positions:1Job Description:Stanley Black & Decker, an S&P 500 company, is an 11 billion dollar diversified global provider of hand tools, power tools, electronic security solutions, mechanical access solutions, engineered fastening systems, and more.

This opportunity resides within STANLEY Convergent Security, a global division of Stanley Black & Decker. At STANLEY Convergent Security we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive line of products, services, and technologies, STANLEY Convergent Security is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.

There’s never been a more exciting time to join our team. We are in an accelerated growth phase in a rapidly expanding industry and are seeking a motivated, self-driven individual looking for a long-term position as a FIELD SERVICE TECHNICIAN for our Security Business.

The Field Service Technician is responsible for servicing and/or installation of all required systems including PLC, Video, Intercom, Access, Duress, I/O Devices, Computers and various other electronic products. The incumbent will solely work in Jails, Detention Centers, Prisons, Juvenile Facilities, Polices Stations and Courthouses. The incumbent will be responsible for communicating status of repairs, scheduling visits with clients and maintaining a safe work environment. The incumbent will be responsible for managing and prioritizing multiple service tickets/work orders at the same time.

Position Responsibilities:

  • Perform product service as required on integrated systems including PLC, CCTV, intercom, access control, computers systems, security and operations controls. This includes an ability to troubleshoot a wide variety of electrical, mechanical and video products

  • Provide customer education during visits to customer locations

  • Management of service tickets and schedule

  • Direct customer communication with regards to schedule and service tickets

  • Track repair status and provide updates to management team, support engineers and client as needed.

  • Strict adherence to procedures and policies as set forth by the company

  • Complete expense and other record keeping as set forth by the company

  • Maintain clean and safe work environment using the correct tools

  • Maintain accurate company van truck stock inventory

  • Ensure field changes are updated properly within company database

  • Assist with Installation Projects as needed

  • 100% of time is field, Up to 80% percent travel

  • Other duties as assigned by your manager

Required Qualification

  • High school diploma or GED

  • 5+ years low/voltage electric & mechanical industry experience

  • Valid state driver’s license without restrictions

Preferred Qualification

  • Experience in Corrections facilities or similar

  • Knowledge of CCTV, access control, computers, networking, basic audio and other low voltage applications in an integrated solution environment

  • Possess a background of lock hardware, low voltage or general security/access control/CCTV systems

  • Computer configuration & networks experience is preferred

  • Experience with Sonitrol equipment


Requisition Number:67167BRFunction:Service/Install City:IndianapolisEEO Statement:All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.Featured Category on SBD Careers:Customer Experience (Marketing, Sales, Service), Other