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Regenstrief Institute Director, Center Operations -- IUCAR in Indianapolis, Indiana



The IU Center for Aging Research (IUCAR) is looking to hire a Director of Center Operations. IUCAR develops, tests, and implements innovative strategies to improve the quality and efficiency of healthcare and self-care for medically and socially vulnerable older adults. We seek to become the nation’s leading academic research center focusing on the health and well-being of older adults.

This role is responsible for operational management, translation of strategic plans into operational plans, policies and procedures. This position will support business development, operations, marketing and communication, human resources, and facilities for the entire Center. The position supervises and mentors research staff, including support with training, research compliance, and the conduct of research. The position develops, manages, and continuously improves Center administration and project management functions. The position is also the chief liaison to the administration of the Regenstrief Institute, Indiana University schools, departments and centers, and other external stakeholders.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


Job knowledge focuses on the understanding and skills one needs in order to perform well in this role. It also focuses on the expectation to continually refine and improve the required skills by seeking out internal and external learning opportunities.

The ideal candidate will possess expert knowledge of advanced concepts, practices, and procedures in the following:

  • Planning, management and support of large research and development projects

  • Organizational and program development and management

  • Continuous quality improvement

  • Research compliance

  • Strategic, tactical and operational planning

  • Policy and procedure development, implementation and maintenance

  • Grant planning, application and administration

  • Management of exempt and nonexempt staff

  • Domain knowledge in the field(s) relating to operations of center and organization

  • Development of business opportunities and maintenance of relationships with internal and external partners

  • Corporate communications and marketing, including communication with a diverse group of internal and external stakeholders


The performance autonomy competency focuses on the level of independence one has when performing the work. Time-management skills are also a factor in this competency.

Related responsibilities include:

  • Initiate and implement organizational and program development activities

  • Develop and implement policies and procedures for efficient operation of the Center

  • Implement and evaluate continuous quality improvement processes

  • Assist leadership with strategic planning processes and provide support through background research and environmental scanning

  • Translate strategic plan into tactical and operational plans.

  • With the assistance of Regenstrief Administration, develop and implement RI’s and Center’s corporate identity and communications strategies

  • Assist with developing new and maintaining existing business, research and development partnerships with internal and external stakeholders, other academic institutions, private industry and others

  • Manage hiring and onboarding in collaboration with Regenstrief’s organizational development management by writing job requisitions and approvals and, where appropriate, participating in candidate interviews

  • Provide high-level assistance for faculty recruitment processes

  • Manage office environment, including space allocations for staff and faculty

  • Assist with the finance function of the Center, when requested, in the preparation and finalization of monthly and annual budgets, and faculty and staff allocation reporting materials

  • Attend with the director and/or represent the director at meetings and events of RI leadership, Indiana University, and partners.

  • Provide support for topic development and background information of key meetings


The decision-making competency focuses on how much one is expected to make decisions when performing the work. It is directly aligned with the performance autonomy competency.

Related responsibilities include:

  • Plan, develop, and implement strategy and standard practices for all functions and processes

  • Develop effective and constructive solutions to challenges and obstacles in activities and procedures of programs and functions.

  • Oversee recommendations and decisions regarding hiring, firing and disciplinary action involving personnel

  • Seek feedback from others as necessary to ensure decisions do not conflict with business needs

  • Assist with the interpretation of rules, timelines, specifications, and documentation requirements required by various funding vehicles, institutions, publications, etc., and facilitates appropriate actions


The creativity competency focuses on the amount of design, development, and problem-solving creativity expected in the role.

Related responsibilities include:

  • Develop and implement communication strategies to create and build collaborative relationships to foster program growth internally and externally

  • Maintain awareness and knowledge of theory and best practices of organizational development, and help managers and staff within the program implement those best practices.

  • Offer solutions to operational challenges in coordination with the program director and executive staff

  • Use creative thinking to develop and improve processes

  • Assist with the identification of new business and grant funding opportunities

  • Prepare materials, or oversee the preparation of materials, and represent Regenstrief at meetings or conferences as required


The teamwork and management competency focuses on the interaction and collaboration between team members. It also focuses on the ability to manage people and projects. Inherit in this competency is the ability to communicate orally and in writing and to improve communication skills as time and experience progress.

Related responsibilities include:

  • Organizes and assists with recruitment and orientation of new faculty and staff

  • Manages and develops a diverse population of staff

  • Acts as liaison for the Center director in supporting the mission and goals by promoting/publicizing projects, facilitating training and collaboration, fielding questions and communicating his or her views using judgment and discretion

  • Liaises with other functional/departmental managers (including Finance, IT, Organizational Development, and Legal) to understand all necessary aspects and needs of program operational development, and to ensure they are fully informed of operational program objectives, purposes, and achievements

  • Works with faculty and staff to identify project and funding opportunities

  • Interacts with counterparts and colleagues from within Regenstrief, on campus, and outside organizations to foster teamwork, collaboration, and program growth

  • Interacts with the Administration to ensure compliance with all university/federal/Institute regulations and policies, and coordinating related education and certification opportunities for Center personnel

  • Works closely with human resources to ensure that company policies are applied properly and without discrimination


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.


  • Requires a bachelor’s degree in business, health administration or related field. Master’s or doctoral degree in business, health administration, health sciences or related field is preferred. Equivalent experience will be considered in place of advanced degree

  • Requires at least five years of experience in a senior level administrative or operations position

  • Successful work experience in an academic and/or research institution.

  • Experience in and deep knowledge of the field of research study preferred.


  • Ability to interact and verbally communicate with groups of managers, clients, customers, and the general public representing diverse populations

  • Ability to clearly communicate in writing, including reports, operational correspondence, e-mails, social media, etc.

  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations


  • Ability to think logically in order to troubleshoot, analyze situations, and make sound decisions

  • Develop unified systems from a variety of sources to solve a problem or achieve a given business objective.

  • Understand, develop and maintain effective organization schemata


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • This position requires the physical ability to work 40 hours per week, including the flexibility to work extended hours as necessary to meet organizational needs

  • This position requires the ability to sit and/or stand for extended periods of time

  • This position requires the manual dexterity to operate a keyboard and pointing device

  • This position requires the ability to travel around campus or to outside meetings as necessary

  • This position requires the ability to perform focused work with close attention to detail

  • This position requires excellent speaking, writing, and listening skills

  • This position requires some physical activity, such as pushing, pulling, lifting, carrying, and moving (up to 20 pounds)


The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

  • This work takes place in both an office environment and hospital environment for meetings, interactions with subjects, and training purposes

  • This work is fast-paced and deadline-oriented and requires a flexible work schedule

  • Use of a computer, business office equipment, and other machinery is necessary

  • This position requires working as a team member and also independently

  • This position requires working and interacting with others, both in person and through phone, e-mail, and written correspondence




  • Bachelors or better



  • Experience in an academic/research institution

  • 5 years: Senior level administrative or operations position

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)