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Kaiser Permanente Executive Director, Pharmacy Operations in Hyattsville, Maryland

Provides executive leadership, direction and decision-making for all Pharmacy Operations and Services across three states in the Mid-Atlantic States region, in alignment with organizational, regional and national pharmacy strategy. Responsible for ensuring consistently high levels of performance and pharmaceutical care delivery across all pharmacy service lines, including Outpatient, Ambulatory Care, Home Infusion, Central Refill, Call Center(s), Mail Order Pharmacy, Drug Use Management, Specialty and Administration. This position is expected to build strong collaborative relationships with other key leaders at the Senior Leadership level in the region (KFH/HP and Medical Group), ensuring that Pharmacy Operations is positioned to optimize performance in terms of quality, service, affordability and technology. Collaborates with National Pharmacy, Regional and Service Area Leadership to allocate operating budgets across MAS to assure appropriate resource utilization and consistent operations, quality and scope of service. Responsible to monitor performance against budgets and make appropriate adjustments to achieve financial goals. Assists the Senior Vice President and Chief Pharmacy Officer National in the development and execution of a national strategy for the delivery of pharmaceutical care across the Program. Builds strong collaborative relationships with National Pharmacy Service Line Leaders and other Pharmacy leadership in all regions of the Program to ensure alignment of resources and efficiency of operations. Collaborates with peers within the National Pharmacy Executive Team to ensure optimal delivery of pharmaceutical care and implementation of best practices in operational service lines as well as centralized services, technology, quality processes, regulatory compliance and drug use management. Provides executive leadership, direction and decision-making to ensure adherence to Medication Safety requirements in all practice settings. In conjunction with the National and Regional Pharmacy Compliance and Controls staff, contributes to the development of an effective National Pharmacy Compliance program. Responsible to ensure compliance with legislative, regulatory and accreditation standards for all Pharmacy in MAS. Provides executive leadership, direction and decision-making to ensure service delivery that is customer-focused, data driven, outcome oriented and quality focused. Responsible to achieve all service and quality targets, goals and metrics in all practice settings in all Pharmacy Operations and Services. Provides executive leadership to assure that directors and managers in Pharmacy Operations and Services actively support the organization-s commitment to the Labor-Management Partnership. Responsible to ensure compliance with applicable collective bargaining agreements. Provides executive leadership to assure the professional/management development at the individual level for direct reports to assure high performing teams and personnel necessary for the long term success of Pharmacy Services in Kaiser Permanente. This position consistently supports compliance and the Principles of Responsibility (Kaiser Permanente's Code of Conduct) by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to the applicable federal, state and local laws and regulations, accreditation and licenser requirements (if applicable), and Kaiser Permanente's policies and procedures.

Essential Responsibilities:

  • Collaborates with National Service Line Leaders in Pharmacy as well as at the Regional H/HP level in the development and allocation of operating budgets to assure appropriate resource utilization, consistent operations, and scope of services provided, with monitoring of performance against operating plans, and adjustments implemented as necessary and appropriate.- Provides executive leadership in the development of Pharmacy Operations- vision and strategy for the region, including the establishment of organizationally-aligned performance goals, timelines and outcome measures. Assures that the Regional Pharmacy strategy and vision is fully aligned with the National Pharmacy Program strategy and vision. Responsible for prioritizing and adjusting the strategic plan and initiatives in response to organizational, regulatory or market driven imperatives. Directly accountable as the Regional Senior Leader for Pharmacy Operations to execute the strategy consistently across the region in all practice settings.- Expected to lead, serve and participate on various committees at the Senior Leadership level.- Collaborates with the VP-CFO of Pharmacy to develop operating plans and to ensure that the regional strategy, initiatives and monitoring systems and tools are aligned with the operating plan. Responsible for all financial targets and performance metrics in all Pharmacy Operations and Services in the MAS region.- Collaborates with the VP of Outpatient Pharmacy Services in the development and execution of national strategies for the delivery of Outpatient Pharmacy operations and services across the Program. Responsible for all Outpatient Pharmacy targets, goals and performance metrics in the MAS region.- Collaborates with the VP of Acute and Transitional Pharmacy Care Services in the development and execution of national strategies for the delivery of Acute and Transitional Pharmacy operations and services across the Program. Responsible for all Acute and Transitional Care Pharmacy targets, goals and performance metrics in the MAS region.- Collaborates with National and Regional Drug Use Management Leadership and Regional Medical Group Leadership to develop drug use initiatives and assure appropriate use of pharmaceuticals. Responsible for the execution and consistent implementation of drug use initiatives and care management initiatives.- Collaborates with Executive Director, Medication Quality & Patient Safety and Regional H/HP and Medical Group Leadership to develop quality initiatives, processes and tools. Responsible for the execution and consistent implementation of quality initiatives across all pharmacy practice settings. Responsible for ensuring enforcement of all applicable policies, standards and regulations related to Medication Safety, Medication Management and AR&L (Accreditation, Regulatory and Licensing).- Collaborates with the VP of Pharmacy Benefits to ensure the consistent implementation of prescription drug benefits in all regional Pharmacy Operations and Services. Responsible to ensure that required benefits trainings are completed, that members and patients are serviced in accordance with benefits requirements and that benefits-related policies and procedures are followed.- Collaborates with the VP Pharmacy Controls to ensure adherence with the Pharmacy Compliance Plan and to ensure Corrective Action Plans are developed and completed in response to Compliance issues. Responsible to provide executive leadership for compliance in all aspects of Pharmacy Operations and Services in the MAS region.- Collaborates with Pharmacy Informatics Executive Director to ensure successful implementation and maintenance of technology systems and to contribute to the development of technology innovation. Responsible to ensure that required trainings are completed and that operational workflows align with policy, procedure and standards.- Collaborates with the Lead of National Pharmacy HR to develop strategy and plans for national recruitment, training and workforce development. Provides executive leadership and sets expectations to ensure compliance with applicable national and local Collective Bargaining Agreements. Works with the Regional Human Resources team and Employment Attorneys to ensure implementation of grievance and arbitration decisions, legal settlements, and other high-level personnel related decisions. Responsible to achieve identified workforce metrics, including LMP targets, in all Pharmacy Operations and Services.- Collaborates with designated Service Line Leaders to develop policies, procedures, systems, tools and communication strategies to ensure compliance with Pharmacy Laws and regulations in all regional Pharmacy Operations and Services.- Collaborates with the appropriate Buy to Pay leader to ensure operational compliance with policies, procedures, systems, tools and communication strategies applicable to supply chain requirements. Responsible for adherence with inventory management, drug procurement and drug distribution requirements, standards and regulations. - Provides executive leadership to seek out, promote and facilitate the rapid adoption and assimilation of best practices and innovations in service, work methods, technology, and operational systems which improve pharmacy service, quality and productivity in the region.- Provides executive leadership and Human Resources to assure Workforce Planning and Leadership/Management Development programs are in place and to ensure an effective team necessary for the long-term success of Pharmacy Services in Kaiser Permanente.- Provides executive leadership and direction to assure compliance with Pharmacy, regulations, pharmacy business practices, state board practices and regulations, accreditation standards, SOX controls and other Kaiser Permanente policies.

Basic Qualifications:Experience- Minimum seven (7) years of pharmacy leadership-level experience at the Director level or above and documented record of success in management of multi-disciplinary and multi-site pharmacy operations and services, with a strong ambulatory clinical pharmacy program, required.Education- Degree in pharmacy required.License, Certification, Registration- Licensure as a registered pharmacist is required.

Additional Requirements:- Demonstrated ability to utilize effective communication, presentation, financial management, and analytical skills required. Demonstrated track record of self-initiative, strategic thinking, and successful planning and innovation.- Demonstrated ability to work collaboratively with physicians and health care administrators.- Knowledgeable and experienced in Pharmacy operations, systems, technology, utilization management, resource stewardship and personnel management. Demonstrated ability to apply and utilize knowledge of quality management and improvement process, as well as Pharmacy and related Medical, Nursing and other health care laws, regulations, and standards.- Demonstrated ability to lead and manage professionals and others through influence and collaboration across multiple departments and locations. Demonstrated ability to successfully lead and direct peer group and interdisciplinary project teams. Demonstrated ability to apply knowledge of personnel management principles and techniques.- Proven ability to lead and manage through influence and change, achieve performance outcomes through others, and galvanize action through synthesis and interpretation of outcome data.- Demonstrated success in meeting/exceeding performance expectations, with consistent delivery of results to the satisfaction of internal and external customers.- Extensive knowledge of and leadership experience in quality oversight, accreditation and regulatory compliance, integrated care delivery systems and coordinated care.- Decisiveness, action-orientation, personal integrity, capability to persevere in difficult situations and a focus on strategic leadership issues highly desired. Incumbent should also possess an open, collaborative leadership style- Demonstrated ability to lead large scale (region-wide), complex and significant redesign, reorganization, performance improvement and change management efforts.- Proven ability to balance execution of strategic vision through leadership and delegation, with a willingness and competence to make effective and timely decisions, to dive into details as required, to focus on execution, and to persevere in the face of significant challenges. - Ability to consistently demonstrate integrity, high energy, initiative, self-confidence and a dedication to diversity and inclusion.- Frequent travel within MAS is required. Periodic travel outside MAS required.- Proficiency with personal computer uses necessary for monitoring, and reporting financial and operational performance.

Preferred Qualifications:- Pharm.D. preferred but will also consider master-s degree in pharmacy, health services or business administration or related field.- Completion of a Pharmacy Residency preferred.


TITLE: Executive Director, Pharmacy Operations

LOCATION: Hyattsville, Maryland


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.