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Tenet Healthcare Scheduler Representative II Full time at CHI St Luke's Preservice Center in Houston, TX in Houston, Texas

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

Responsible for accurately scheduling complex diagnostic and/or surgical procedures. Conducts physician office/patient interviews, and explains hospital procedure guidelines and policies. Coordinates with clinical departments on schedule modifications.

ESSENTIAL DUTIES ANDRESPONSIBILITIES

Include thefollowing. Others may be assigned.

  • Responsible for obtaining complete andaccurate clinical, demographic and financial information during the schedulingprocess. Enters data in schedulingsystem or other applications. Provides the customer with prep and otherappointment instructions. Largelyresponsible for scheduling complex procedures.

  • Follows guidelines for specialrequests/Stat/schedule modification procedures and coordinates communicationswith clinical areas to accommodate the customers’ requests.

  • Answers telephone calls according todesignated scripting for the scheduling process. Maintains positive customer service at alltimes, referring unresolved issues to appropriate supervisor.

  • Notifies customer of physician order,pre-authorization and other financial clearance requirements.

  • Performs functions of other PASUfunctions or registration when requested.

KNOWLEDGE, SKILLS,ABILITIES

To perform this jobsuccessfully, an individual must be able to perform each essential dutysatisfactorily. The requirements listed below are representative of theknowledge, skill and/or ability required. Reasonable accommodations may be madeto enable individuals with disabilities to perform the essential functions.

  • Minimum typing skills of 35 wpm

  • Demonstrated working knowledge ofsoftware/system/equipment.

  • Knowledge of function and relationshipswithin a hospital environment preferred

  • Advance Customer service skills andexperience

  • Ability to work in a Call centerenvironment

  • Ability to receive and express detailedinformation through oral and written communications

  • Course in Medical Terminology required

  • Advanced understanding in surgeryprocedure scheduling preferred

  • High achievement in productivity.

  • Builds and maintains collaborativerelationships with both internal and external Clients that lead to moreeffective communication and a higher level of productivity and accuracy.

  • Identifies opportunities to improvepatient relations and shorten the time it takes to handle scheduling processes.

  • This position requires high-levelproblem solving and analytical skills, technical accuracy, excellentcommunication skills and the highest ethical standards.

EDUCATION /EXPERIENCE

Include minimumeducation, technical training, and/or experience required to perform the job.

  • High School Diploma or equivalent

  • 2-5 years of administrative experiencein medical facility, health insurance, or related area.

  • 3 years in Patient Access/Schedulingpreferred.

  • Some college coursework is preferred

PHYSICAL DEMANDS

The physical demandsdescribed here are representative of those that must be met by an employee tosuccessfully perform the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • Must be able to sit at computer terminalfor extended periods of time

  • Occasionally lift/carry items weighingup to 25 lbs.

  • Frequent prolonged standing, sitting,and walking

WORK ENVIRONMENT

The work environmentcharacteristics described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilities to performthe essential functions.

  • Hospital administration

  • Can work in patient care locations whichinclude potential exposure to life-threatening patient conditions.

OTHER

  • Must be available to work hours and daysas needed based on departmental/system demands.

  • Resolves Physician's office and Patientissues. May experience extreme patientvolumes and uncooperative Patients.

Job: Conifer Health Solutions

Organization:

Title: Scheduler Representative II Full time at CHI St Luke's Preservice Center in Houston, TX

Location: TX-Houston

Requisition ID: 1905037005

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