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Humana Front Office Specialist, VSP (Vabriable Staffing Pool) - PIPC - Houston, TX in Houston, Texas


The Front Office Specialist contributes to administration of care management. Provides non-clinical support to the assessment and evaluation of members' needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Front Office Specialist performs basic administrative/clerical/operational/customer support/computational tasks. Typically works on routine and patterned assignments.


We need you! Do you have a strong desire to help serve our senior population as we adjust to the current health care environment in our community?

Partners in Primary care is a senior-focused primary care clinic organization with 5 local clinics across the Houston region. Our culture is focused on team work and providing a positive and welcoming environment for all. Due to the fast-moving COVID-19 pandemic, we anticipate a need to hire temporary, variable staffing to cover front office needs in our clinics. The position basic needs are as follows:

  • Excellent customer service skills, to include having clear communication skills and a friendly and calm demeanor.

  • Strong computer skills to include the ability to understand basic functions in an Electronic Medical System (our current system is E-Clinical works) such as making appointments, communicating with the medical team via creation of telephone notes, etc.

  • Ability to prioritize tasks in a time-sensitive environment.

  • The highest level of integrity and commitment to our community’s health.

Required Qualifications

  • High School Diploma or GED

  • One year experience in a patient-facing or customer facing position

  • Experience with Microsoft Office tools- outlook, word, etc.

  • Demonstrated excellent patient or customer service and communication skills

  • Professional demeanor and communication at all times

  • This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Preferred Qualification

  • Bilingual English and Spanish without limitations to read, write, and speak in both languages

  • Associate's Degree

  • Experience with Electronic Medical Records software

  • Knowledge of medical terminology

  • Experience with the senior population

  • Knowledge of Managed care and Medicare

Hours: Training will require two weeks at 40 hours/per week; Monday through Friday; 8-5pm. Guarantee of a minimum of 8 hours each week after training. Hours may vary between 8-40 hours per week depended on business needs.

The organization is highly focused on the safety of our associates and have implemented a high level of precautions to including that all staff are provided the appropriate Personal Protective Equipment for their role.

Additional: Information:

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire Text interview. In this interview, you will receive a set of interview questions over your phone or computer and you will text your responses to each question. You should anticipate this interview to take about 5-10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours


About Us

Mission: At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences. Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it. Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Equal Opportunity Employer

It is our policy to recruit, hire, train, and promote people without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, or veteran status, except where age, sex, or physical status is a bona fide occupational qualification. View the EEO is the Law poster.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact for assistance.

Humana Safety and Security

Humana will never ask, nor require a candidate provide money for work equipment and network access during the application process. If you become aware of any instances where you as a candidate are asked to provide information and do not believe it is a legitimate request from Humana or affiliate, please contact to validate the request.