Nikon Precision Field Service Engineer (Install) in Hillsboro, Oregon
Provides onsite customer support through the performance of installations, upgrades, and modifications of complex lithography equipment and systems. Troubleshoots problems either to solve problems directly or refer more serious machine problems to advanced technical support resources. Serves as customer interface while performing installation of Nikon scanner systems.
Level of Work:
Learns to use company systems and documented procedures to complete standard tasks. Under supervision and guidance, follows established procedures to perform installations, upgrades, repairs, optimizations and preventative maintenance on Nikon products.
Performs installation tasks of limited scope with assistance. Learns to troubleshoot electronic, mechanical, optical, and limited process-related problems to ensure equipment performs to specification.
Limited customer interaction. Typically responds to service calls with a senior FSE and assists in the recovery.
Limited interaction with other departments within NPI
Learns to identify chronic tool issues.
Complies with all safety directives. Completes all safety training according to schedule.
With assistance, creates action plans and performs to schedule.
Schedules maintenance with customer as required.
Implements appropriate action plans for Serious Machine Problems (SMP) with assistance.
Reviews Error Logs and with assistance, recommends improvements and action plans to reduce errors.
Researches and uses technical resources/databases to successfully maintain equipment.
Understands the basic theory of electrical, optical, and mechanical systems.
Reads and uses schematics, mechanical diagrams, block diagrams, part lists, and other technical materials and resources.
Uses common diagnostic equipment (oscilloscope, digital volt meter, etc)
Reads and interprets data from diagnostics programs.
Follows logical order to solve problems.
Exhibits the ability to learn and develop analytical skills through understanding and follow on discussions with co-workers, supervisor or customers.
Steadily demonstrates improvement in skill set, achieves timely certifications.
Knowledge of Microsoft Office suite and Nikon-specific software applications.
Travel: should expect to travel more than 50% of their time and be willing to take assignments at customer sites world-wide.
Complies with Nikon Code of Business Conduct and actively demonstrates support of NPI Core Values: Culture, Company Value, Customers and People.
Shows ownership and follow-up for work performed.
Reliable, adheres to shift schedules
Complies with Good Service Practice (judgment, decision-making, risk-taking)
Accountable and liable for own actions.
Candid and forthright when communicating about work performed.
Actively works on NPI-related tasks during work hours.
Maintains company confidential information in an appropriate manner.
Knows when and how to ask for assistance from senior personnel.
Completes timesheets accurately, on time, matching Merlin entries.
Documents daily actions in shift-to-shift passdown.
Complies with Parts Control and Tool Control processes and provides updates and escalations as needed for parts orders.
Completes Non-Compliance Report when requested, accurately and on-time with assistance.
In Merlin: completes Kepner-Tregoe entries with assistance; documents all service calls.
Responsible for availability reporting and reconciliation as needed.
Responsible for documenting and updating severity index as needed.
Completes all administrative duties accurately and on time with appropriate approvals.
Completes annual training requirements.
Serves as customer interface/communication link for answering questions and providing updates and in some cases/locations, may be the main customer representative.
Provides clear verbal and written communications so correct actions can be taken based on information being conveyed. (examples of communication modes include but are not limited to: reports, email, meeting minutes, action plans, presentations, meetings – group or one-on-one)
Effectively communicates issues to Technical Support.
Effectively communicates collected data.
Actively participates in daily passdowns.
Works effectively with other employees.
Responds effectively to requests for assistance.
Develops customer confidence in job performance through effective communication and understanding of how the equipment works.
Shares appropriate knowledge and skills with others.
Accepts and positively responds to constructive criticism.
- Works in a safe manner with no safety violations.
Unique applications of NPI Success Attributes:
Establishes effective relationships with external and internal customers, by building rapport, exhibiting diplomacy, demonstrating calm in demanding situations, and demonstrating empathy, patience and willingness to help.
Projects a positive and professional image of self and Nikon at all times.
Communicates in a clear, accurate and courteous manner with customers and colleagues at all times.
Bachelor’s degree in Electrical or Mechanical Engineering, AS degree in Engineer Technology (or similar), plus 4 years related experience in electro-mechanical troubleshooting or equivalent.
May require travel, rotating/compressed shift coverage, night shift coverage, paid off-hour and holiday work and on-call duties. May perform other duties as required.
Equal Employment Opportunity: Nikon Precision Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.
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