The Client Services Technician will build, maintain, and troubleshoot end-user computing systems while maintaining buildroom inventory and tracking work in a ticketing system. RESPONSIBILITIES: -Imaging Windows-based computer systems -Troubleshooting a variety of issues relating to both computing hardware and software -Diligent tracking and maintaining of Buildroom inventory -Engage internal (and potentially external) customers to resolve issues and/or assist with ordering equipment -Utilizing command line utilities to install, repair, and configure computer software -Accurate tracking of work, issues, resolutions, and time via an internal ticketing system -Assisting internal customers with carrier-related issues and tasks such as: -Upgrading to new mobile devices -Transferring customer accounts from one carrier to another -Adding new lines to our corporate carrier accounts -Removing or adding services to monthly phone plans -Describing complex IT-related topics to end users and VIPs -Keeping up in a fast-changing IT environment -Learning to support new technologies and software as needed -Troubleshooting, ordering, and maintaining the following: -Printing hardware & software drivers -iOS and AndroidOS based mobile devices -MacOS computers -Docking stations -Monitors -Various peripherals such as keyboards, mice, headsets, etc\' -Troubleshooting endpoint networking-related issues -Adhering to all corporate IT Security policies REQUIREMENTS: EDUCATION and YEARS OF EXPERIENCE -Associates in Information Technology or Equivalent -3-5+ years\' experience in an IT related role -Preferred: Comptia A+ and/or Network+ Certifications RELEVANT EXPERIENCE -Proven ability to troubleshoot computing hardware -Extensive experience troubleshooting the Windows operating system and a variety of software issues -Creating, assigning, and maintaining IT tickets in Service Now -Creating and modifying objects in Active Directory -Experience working in the Windows CLI -Experience troubleshooting networking issues on a variety of devices (i.e. Windows, iOS, AndroidOS, MacOS, etc.) -Experience troubleshooting Office products (Word, Excel, Outlook, PowerPoint, etc..) -General knowledge of proper IT Security practices Preferred Experience: -Powershell Scripting -Troubleshooting legacy Windows-based computers (i.e. Windows XP & 7) PREFERRED QUALITIES: -Willingness to learn and grow in an ever-changing corporate environment -Great customer support and communication ability -Ability to work in a fast-paced environment -Willingness to work overtime (if needed) during emergency events We are an Equal Employment Opportunity (EEO) / Affirmative Action employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, military or veteran status, physical or mental disability, genetic information, and/or any other status protected by law.