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VMware Business Process Analyst in Heredia, Costa Rica

You will be responsible for definition, implementation and optimization of renewals sales processes. You will work with management and business teams to help identify significant process automation & optimization opportunities that will enable VMware to establish next generation for running the renewals sales business. You will align to different business functions building positive relationships across teams.

Essential Functions (Tasks and Responsibilities):

  • Drive major process re-engineering efforts by leading business owners to define future state processes by conducting process design/ requirements workshops. Map existing processes; lead definition of to-be processes

  • Define/document business requirements to achieve “to be” state. Including processes, procedures,policies, process maps, etc all these in teamwork with the different business partners at VMware

  • Lead multiple sales operations improvement project across the globe and watch for a timely execution and sent communications

  • Collaborate with Business and IT to define roadmap to reach to-be state. Review, recommend and implement industry standard tools as appropriate to deliver scalable solutions

  • Responsible for team communication and engagement with sales leader

  • We need your help working with our IT Partner to execute all our project and assure the quality of the different process and system changes

  • Innovating by building new business process controls to assure data process integrity

  • You will be supporting multiple regions across the globe for that will required to have schedule flexibility in order to cover multiple business needs

Qualifications & Experience:

  • Bachelor’s degree in Business Administration, Industrial engineering or equivalent.

  • 5+ years of experience as a Business Analyst or similar positions

  • PMI or equivalent or similar certification are a plus

  • Strong expertise in Process Re-engineering, Process Optimization, Process Standardization and Automation, and exposure to Lean and Six Sigma methodologies.

  • Proficiency in Microsoft Excel, Visio, Project and PowerPoint. Smart Sheets is a plus

  • Understanding of key performance indicators that helps in measuring success of a Sales Business. Critical metrics KCIs, etc.

  • Experience building crafting business process, procedures, process maps and business policies

  • Ability to transform business ideas into processes and transform them into business projects.

  • Able to operate in an Agile development methodology

  • You should be a self-starter, motivated individual and able to lead the team through ambiguous situations

  • Able of multi-taking and supporting multiple project at the time

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.