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American Express Lead Business Analyst in Haryana, India

Why American Express? * * There’s a difference between having a job and making a difference.American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express. Don’t make a difference without it. Don’t live life without it. * * * Function Description:* Data File Transmission Team implements / maintains the transmission of expense management data files between blue box and Corporate Clients

Responsibilities: • Project Manage the implementation of Corporate Client Global expense reports, in coordination with – Account Development Managers, Client Program Administrators, 3rd parties, Blue Box Technologies and Client side technologies team. This requires the successful candidate to be able to provide Consultation to corporate clients – on transmission procedures and protocols, interpret and understand files and templates to ensure efficient transmission of data files. • Client Issue Resolution: Provide extraordinary customer issue resolution to Corporate Customer queries relating to expense management files. This requires customer centricity to understand each client need as each client has different transmission setup. • Data analysis and presentation • Report/Dashboard creation and change management • Consulting account managers for insights and recommendations • Hours of Operations – ability to work in flexible shifts In a 24 Hour environment

Critical Factors to Success: Excellent communication skills both verbal and written. Must be able to work in 24 hour work environment. • Excellent Data Handling in Excel/ MS-Access • Data Interpretation, visualization and reporting • Stakeholder / Client Management • Proven ability to learn new skills in a technical environment – basic technology background is an added advantage. • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision • A team player should possess the skills to work and support team members • Prior experience in (VBA, MS Access, SAS, SQL and Tableau) will be helpful. The incumbent should have a performance rating of G3L3 or better in the last review

Academic Background: Graduate with minimum 2 years of analytical experience in a Telephone Servicing / Customer Servicing environment. Excellent communication skills both verbal and written.

Functional Skills/Capabilities: Excellent communication skills both verbal and written. Must be able to work in 24 hour work environment. • Excellent Data Handling in Excel/ MS-Access • Data Interpretation, visualization and reporting • Stakeholder / Client Management • Proven ability to learn new skills in a technical environment – basic technology background is an added advantage. • Strong flexibility/adaptability to manage multiple tasks within stringent time frames while working with minimal supervision

Technical Skills/Capabilities: • Excellent Data Handling in Excel/ MS-Access • Data Interpretation, visualization and reporting Prior experience in (VBA, MS Access, SAS, SQL and Tableau) will be helpful Knowledge of data transmission protocols.

Behavioral Skills/Capabilities: Enterprise Leadership Behaviors • Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective • Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential • Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Job Operations

Title: Lead Business Analyst

Location: India-Haryana-Gurgaon

Requisition ID: 19007143

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