Mercyhealth RN UNIT SUPERVISOR-Director of Nursing for Skilled Nursing/LTC unit, Full time, Harvard, IL in Harvard, Illinois
Looking for Director of Nursing for 45 bed Skilled Nursing and Long Term Care Facility located within Mercyhealth Harvard Hospital -5 STAR FACILITY FOR THE PAST 5 YEARS.
JOB SUMMARY The RN Unit Supervisor for Mercy Harvard Care Center is the unit director of nursing with shift accountability. This position is responsible for coordinating and facilitating nursing care activities to improve continuity of care across the continuum under the direction of the MHCC director for nursing care practice. The RN Unit Supervisor assists the MHCC administrator with developing and implementing policies and procedures to provide nursing services to meet the Federal and State regulatory requirements. Supervisor provides continuing education to insure competency of staff. Provides consultative direction and expertise in all areas of nursing services to insure assessment and improvement and quality maintenance programs are developed and maintained. The Supervisor is a team leader and provides shift supervision to nursing staff through hiring, training, evaluation, assignment and delegation of duties within budget and resident census guidelines. The Supervisor acts as a patient advocate and as a resource to patients, families and other inter-disciplinary staff. The RN Supervisor for LTC is responsible for completing, evaluating and reporting monthly quality data, which includes: falls, skin, psychotropic medications and chart compliance.
ESSENTIAL DUTIES AND RESPONSIBILITIES The RN Supervisor for MMTC provides shift supervision to nursing staff on a daily basis to ensure compliance with State, Federal and TJC regulations. The RN Supervisor is acting in a team leader/supervisory capacity. Ensures the unit is running smoothly and brings any necessary concerns or issues to the director. On off shifts, the nursing issues are addressed by MMTC nursing leadership and the MMTC director as appropriate and the Supervisor follows up on matters as needed. Implements innovative instructional methods for use in meeting the educational needs of all nursing department personnel. Coordinates and implements quality initiative relating to the National Quality Measures. Attends system and hospital specific Team meetings if applicable. In-services staff on new equipment and nursing procedures. Assists in coordinating orientation and education as requested. Responsible for insuring compliance with Quality Measures on a monthly basis, this may include but is not limited to: falls, skin, psychotropic medications, chart compliance and other quality measures as identified. Monitors and controls departmental costs to maintain expenditures within allocations. Performs all duties as an RN for MMTC on regular bases.
COMPETENCIES To perform the job successfully, an individual should demonstrate the following competencies:
Quality Sets realistic goals and works towards same while maintaining flexibility to adapt to change Actively participates in department and performance improvement efforts (cross-functional team) to enhance quality in the department Actively participates in activities to assist in meeting the system and/or departmental quality dashboard indicators_ Knowledge of and commitment to complying with appropriate regulatory standards Protects privacy and confidentiality of customers, patients and partners in accordance with MHS policies, the Code of Ethics and HIPAA laws Knowledge of and commitment to complying with appropriate system and department regulatory standards
Service Uses Critical Moments of Service (CMOS) communication tools as outlined in CMOS booklet, such as greeting customers and using customer name as appropriate, etc. Anticipates when customers are in need of assistance, engages them, and meets and exceeds expectations Demonstrates courtesy to all patients and customers Communicates with patients, customers, and families at a level they can understand. Confirms with customers that they understood after communicating information Uses appropriate interpersonal communication skills Uses scripts appropriately, including proper phone and email etiquette Demonstrates that patients and customers come first Provides patients and customers with exceptional service resulting in healing in the broadest sense Problem resolution: Takes the L.E.A.D, uses a Customer Comment Card appropriately, goes above and beyond customers' expectations to fulfill their needs and desires Quickly responds to customer's needs, keeps wait times to a minimum and informs customer of potential delay Takes personal responsibility to continuously ensure a safe, clean, quiet, and friendly environment Actively participates in department and performance improvement efforts to achieve departmental customer satisfaction survey goals (My Interview Customer Satisfaction Benchmarking, HCAHPS, Press, Ganey, AMGA, NCQA, Internal Customer Survey, etc.) Actively participates in activities to assist in meeting the system and/or departmental service dashboard indicators Performs all tasks with a commitment to excellence Treats all patients and customers with courtesy, kindness and respect Demonstrates a professional, caring, and positive attitude Demonstrates compassion to the customer by expressing empathy, actively listening, and showing concern to customers' wellbeing Adaptive to the unique and diverse needs of customers Maintains a professional appearance and follows MHS and departmental dress code policies Maintains an on-stage presence Never expresses negative feelings or comments in the presence of any customer
Partnering Demonstrates commitment to the mission of MHS and the department Demonstrates positive attitude towards the organization, department, job and all partners Treats all partners like family Demonstrates courtesy and respect for the unique and diverse skills of all partners Demonstrates ability to develop positive interpersonal relationships with all partners Communication skills reflect open and honest communication with all partners through appropriate channels. Demonstrates willingness to assist partners without being asked to do so Actively participates in effective conflict/issue resolution outside public area, when necessary and appropriate Utilizes and manages, as appropriate, available communication tools to get needed information, i.e. Mercy intranet (mercypartners.org), Mercy Connection and MC2, department communication boards, and email. Completes annual mandatory education, appropriate certifications/licensures, and department-specific requirements (such as CPR, TB, etc.) within appropriate time frames Uses the Mercy Learning Center (MLC) when necessary for assigned training, seeks out educational opportunities internally (including MLC) and externally, and attends in-services related to job responsibilities. Attends unit/department meetings Actively participates in department and performance improvement efforts to enhance partnering Actively participates in activities to assist in meeting the system and/or departmental partnering dashboard indicators
Cost Appropriately uses and respects organizational resources, such as supplies, telephone, internet/intranet, etc. Demonstrates good attendance and punctuality (excluding approved FMLA) in adherence to MHS attendance policy Actively participates in department and performance improvement efforts to enhance efficiency and cost efficacy in department operations Actively participates in activities to assist in meeting the system and/or departmental cost dashboard indicators
AGE OF PATIENT POPULATION
EDUCATION, TRAINING, & EXPERIENCE RN license for state of practice BSN required. 2-4 years of experience in supervisory position in long term care nursing or demonstrated experience as a leader or manager in a long term care facility. Working knowledge of reimbursement systems and State and Federal Regulations within Long Term Care and TJC.
Current Illinois RN license
ADDITIONAL REQUIREMENTS Passing the Driver’s License Check and/or Credit Check (for those positions requiring) Passing the WI Caregiver Background Check and/or Illinois Health Care Workers Background Check Must be able to follow written and oral instructions
OSHA Exposure Category B
Partner may access patient care information needed to perform their job duties. Partner may access strategic and planning data.
WORK CONTACT GROUP
Residents, families, physicians, vendors, hospital and clinic personnel, public, regulatory and governmental agencies.
SPECIAL PHYSICAL DEMANDS
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and depth perception.
LEVEL OF SUPERVISION
Is directly supervised by the MMTC Director and collaborates with MMTC Nursing Leadership. Provides coordination and day to day supervision of MMTC employees in the department of nursing. Carries out supervisory responsibilities in accordance with policies and applicable laws. Responsibilities include interviewing, hiring, and training employees. Planning, assessing and appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems. Work requires independent judgment.
LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
COMPUTER SKILLS To perform this job successfully, an individual should have knowledge of Database software; Spreadsheet software and Word Processing software.