Sonoco Customer Service Representative/Planner in Hartsville, South Carolina

This position is responsible for customer service and production planning for the Paper Division. 

Primary Responsibilities:

Customer Service

  • Manages / determine pricing within approved guidelines for House Accounts

  • Conducts credit, invoicing and accounts receivables for specific customer base

  • Enters customer orders and requirements into Optivision

  • Manages customer feedback processes ensuring corrective actions are in place to

  • address specific requirements

  • Supports Account Rep. efforts in current and new account management through information gathering, project work and process set-up

  • Proactively develops detailed knowledge of served markets, including current trends, issues and order management processes  

Production Planning

  • Develop and implement master production plans for assigned mills

  • Create and implement daily master production schedules for assigned mills and reconcile

  • based on adjustments needed to meet customer / inventory requirements

  • Responsible for trimming and releasing of orders to production schedule and shop floor

  • Capable of scheduling / trimming multiple machine paper mills and conducting business

  • with those mills customer base

  • Proactively anticipates plant operating schedule needs / changes by understanding customer order cycles and plant resources (machine capabilities, shift schedules and staffing)

  • Manages resolution of scheduling conflicts between Customers, Paper mills and Logistics

  • Manages machine cycles to achieve increased throughput and efficiency

  • Provides 24 hour coverage for Customers (emergencies) and Paper mills (trimming & machine scheduling)    

Manages Production Planning for Off-Line Converting

  • Coordination of trials

  • System Management

  • Maintain production capability data in Optivision

  • Utilizes Optivision and Data Warehouse report to anticipate problems that either impact

  • or could impact  planning and scheduling accuracy

  • Responsible for all Customer File creation / maintenance in Optivision

  • Responsible for Article Creation / management within Optivision 

Working Capital

  • Manages schedule execution to meet divisional working capital goals & Customer requirements

  • Responsible for evaluating & recommending inventory levels and safety stock

  • Manages the reduction / disposition of aged inventory for specified mills to meet divisional and corporate goals

  • Responsible for disposition of unplanned inventory over-runs, sidetrim, oddlot and returned sales

Required Skills:

4 year Bachelor’s degree or two to five years comparable experience

Two years related experience.  This opening is for a CS Rep/ Planner I or II. Level will be based on candidate experience and business needs.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.

Sonoco is a $5 billion global provider of consumer packaging, industrial products and packaging supply chain services. When collaborating with our customers, we leverage our deep knowledge of material science, our i6 Innovation Process™, and our industry-leading packaging and services portfolio to create impactful customized solutions that build stronger brands.

We produce packaging for many of the world’s most recognized brands, in markets such as appliances and electronics, automotive, beverages, confection, construction, converted paperboard, fresh and natural food, frozen and refrigerated food, shaving, home, lawn and garden, medical/pharmaceutical, pet care, powdered beverages, recycling and snacks.

Sonoco’s operations consist of our global consumer packaging businesses (rigid paper and closures, flexibles and plastics); our display and packaging division (high-impact retail displays and packaging supply chain management); our industrial businesses (tubes and cores, reels and spools, uncoated recycled paperboard and Sonoco Recycling, one of the world’s largest recyclers); and our Protective Solutions division (custom-designed protective, temperature-assurance and retail security packaging solutions and highly engineered components).

From our headquarters in Hartsville, S.C., and more than 300 operations in 33 countries, we serve customers in 85 nations.