UnitedHealth Group Implementation Specialist - Multiple Locations in Hartford, Connecticut

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Serve as the subject matter expert for an assigned book of National Accounts business (inclusive of Fortune 100 and Fortune 500 companies) for customer implementation processes related to representing sold case information into applicable administrative systems. Independently analyze and determine case structure for all customers. Serve as subject matter expert to internal customers for applicable administrative systems and customer structure. Exhibit a strong customer service focus to both our internal and external customers.

Primary Responsibilities:

  • Actively participate in AMT meetings to add relative insight and expertise necessary to solving customer issues and/or plan for proactively meeting and exceeding customer expectations

  • Respond to inquiries from internal business partners

  • Understand applicable internal application and their downstream impacts so as to appropriately guide the AMT on related issues

  • Report relevant status to AMT on changes relative to project work affecting the customer's data in administrative systems

  • Build and maintain data in administrative systems:

  • Build and maintain relevant customer data into internal administrative systems and follow processes with regard to release and maintenance of new, existing and cancelling plans and structure as well as general customer data

  • Build and maintain detailed RX benefits into applicable system(s) and follow processes with regard to submission and maintenance, meet with customers when necessary

  • Manage error reports as required by existing processes

  • Complete and submit medical ID card templates and forms to add, change or delete ID card definitions (including occasional assistance to the Client Manager for detailed review of ID card proofs)

  • Complete necessary supplemental forms and templates for new business, new business on existing customers, customer renewals and cancellations

  • Maintain various tracking and metrics systems in a clear and consistent timely manner to communicate status of ongoing work

  • Meet established metrics for the IS team.

  • Maintain various tracking and metrics systems (ORBIT, UIT, other ad-hoc documents) in a clear and consistent timely manner to communicate status of ongoing work

Required Qualifications:

  • High School Diploma / GED (or higher)

  • 2+ years of experience of PC, web-based and windows-based applications (e.g. Word, Excel, e-mail application, internet and intranet including experience utilizing MS Excel (Pivot Tables, VLOOKUP up's, formulas, etc.)

  • Experience with verbal or written communication using medical and RX terminology

Preferred Qualifications:

  • College Degree (or higher) and / or equivalent experience (2+years) in the health insurance industry

  • Experience meeting quality, service and efficiency metrics preferred, including familiarity with medical and RX plan designs

  • Detailed knowledge of the Customer Implementation processes and products

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Client Services, Employer, National Accounts. Analyst, AMT, UHGD, Senior, Benefits, ORBIT, UHG, Healthcare