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Window Nation, LLC Outside Customer Service Representative in Hanover, Maryland

Job Summary

Window Nation seeks an Installation Auditor/Service Technician to ensure all components of our installation standards are being followed and to ensure an amazing post-sale experience for our customers.

Responsibilities and Duties

  • Provide job-site assessments to ensure installation work is being executed appropriately

  • Maintain and monitor installation status information; communicate changes as necessary

  • Identify problem situations; communicate issues to post-sale team and recommend changes as necessary

  • Perform light repair work as necessary

Qualifications and Skills

  • Minimum of 3 years in the home improvement industry

  • 3+ years of experience within a customer service/retail environment

  • A driving record that meets insurance requirements

Benefits and Perks

  • Competitive Compensation and Benefits

  • Paid training

  • Advancement Opportunity

Success Factors

  • Excellent customer service skills and natural desire to make a customer happy

  • Flexible, fast-paced and copes well under pressure

  • Ability to engage customers to provide recorded feedback

  • Commitment to personal and professional standards of excellence

  • An ability to deescalate situations while meeting with a customer in person

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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