Dell Manager 2, Service Delivery in Halle, Germany

Key Responsibilities

An opportunity exists to join Dell EMC’s Managed Service Organization. Managed Services is a growing service within Dell Technologies. We provide high quality service to support our core products. The role would be supporting a leading car manufacturer. Working with a number of different platforms, your role would be to ensure that the day to day operations and Service Level Agreements are met. We are also looking for people who think outside the box and have a proactive attitude.

  • Responsible for managing smaller group of Delivery Management team members.

  • Takes the lead role in managing customer relationships.

  • Mentors team members on delivery management best practices and process improvement opportunities.

  • Account assignments and asset responsibility smaller in scope (smaller dollar value and smaller accounts).

  • Manages and controls expense for the organization while ensuring resource optimization.

  • Manages multiple third-party partners in the successful delivery of technical solutions.

  • Ensures team achieves performance and customer services metrics.

  • Resolves escalated problems to maintain strong customer experience levels.

  • Responsible for delivering in a semi-matrixed global delivery model.

  • This is a hands on role and you will be expected to perform some day to day operational duties.

Essential Requirements

  • Technical college degree with 8+ years’ experience.

  • Fluency in English and German (both written and verbal) is essential.

  • Strong operational knowledge of one or more of the following core technologies:

  • Isilon

  • ECS

  • Unity

  • SVC

  • Compellent

  • DFS

  • Netapp

  • Netapp C Dot

  • Demonstrated track record of delivering high quality services

  • Experienced organizing and planning skills to effectively manage a team.

  • Strong priority setting skills to provide leadership and direction to team.

  • Ability to communicate clearly at all organizational levels.

  • Ability to multi-task in a dynamic environment.

  • Ability to lead cross-functional delivery teams.

  • Demonstrates attentiveness to quality and productivity.

  • Experienced analytical, problem solving, negotiation and organizational skills.

  • Strong ability to motivate, direct and lead others.

  • Demonstrated ability to successfully manage and lead third party relationships.

  • Ability to manage delivery costs to plan.

Desirable Requirements

  • Knowledge of VMware products vRO, vRA and vROPS.

  • Scripting \ Programming knowledge an advantage (Java, Python)

  • Awareness of DevOps or Agile an advantage

ITIL Certification preferred