IHS Markit Software Ordering Administrator in Gurgaon, India

Summary

IHS Markit Asset and Configuration team has two openings for a Software Ordering Administrator, the position provides working with collaborative teams to ensure the software ordering cycle is maintained and delivered in a timely and accurate manner. Software order processing is conducted through; order acknowledgement, validation/integrity check of orders and communication to reseller and vendor engagement. Software needs to be managed correctly to ensure the organization is making the most efficient use of software license/s. Processes need to be established and in place to manage the software from receipt of request, to moment the software is delivered to the end-user.

The role will adhere to the mechanics while ensuring the processes are monitored, identify opportunities for improvements, and works with the Software Asset Management leadership team to implement. The role will also assist in completion of routine & complex work requests associated with the process, as well as the development, implementation, and maintenance of policy, procedures, and performance standards. Participates in most functions of the Information Technology Asset Management Process for software assets which may include but is not limited to ordering, receiving, renewal/maintenance, software assignment, license control, vendor and contract reviews and discussions on all aspects of the software asset management.

Key Responsibilities

  • Process software orders, through the ServiceNow software ordering process functionality.

  • Monitor order status, communication with both internal customers and suppliers.

  • Monitor status and coordinate deliveries of software through various sources.

  • Collaborate with diverse team across multiple locations, providing oversight and support of all software ordering activities.

  • Maintain and support all required data in the ServiceNow Software Ordering tool in a timely and accurate fashion.

  • Tracks and analyze data to assist in monitoring the costs associated with software components.

  • Functions as a first point of contact regarding inquiries related to software ordering on purchases, maintenance/service schedules/cost, and all other information related to software.

  • Respond to software requests and incidents made by users from internal ordering process or through Service Desk.

  • Process software keys/upgrade requests and track software orders to ensure they are deployed correctly.

  • Identifies and escalates gaps in company and customer ordering information with appropriate level of urgency. Researches shortages and provides accurate details of all shortage issues.

  • Produce weekly dashboards in ServiceNow on software order request and software usage.

Interpersonal Skills

  • Influences others internally and externally, including senior division executives and vendors/resellers.

  • Identifies and resolves complex multi-dimensional business problems.

  • Manages multiple related teams, sets organizational priorities and allocates resources; executes department business plans.

  • Impacts the business results of a department/district by setting priorities, allocating resources, and developing policies and plans.

  • Guided by department/district business plans.

Communication

  • Highly articulate; able to convey software concepts and interact with key colleagues and stakeholders.

  • Able to communicate effectively with colleagues, resellers, and vendors.

  • Able to communicate ideas and information in a clear, concise and open manner to colleagues and outside contacts.

  • A desire to influence others and gain buy-in and commitment including colleagues, immediate stakeholders outside the business or other organizations who may have impact on the success of the business.

  • Sophisticated influencing strategies based on a deep understanding of the full range of stakeholders.

  • Able to negotiate, and build useful relationships across and beyond the company.

Education/Experience Requirements

  • Bachelor’s in Computer Science or related field or equivalent experience.

  • Experience with Microsoft Office O365, especially Excel, Word, and PowerPoint

  • 5+ years with ServiceNow Asset/Order Management

  • Knowledge of report analytics in ServiceNow

  • Experience in the information technology field.

  • General understanding of the company’s overall business operations and products.

  • Demonstrated ability of successfully leading complex IT projects.

  • Must be able to effectively communicate technical information to both technical and non-technical personnel.

It is the policy of IHS Markit to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, IHS Markit will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. For candidates in the US, we are a participant in E-Verify (see link below).

EEO is the LawEEO is the Law SupplementRight to WorkPay Transparency PolicyE-Verify

Current ColleaguesIf you are currently a colleague with IHS Markit please apply internally via Workday.

IHS Markit harnesses deep sources of information, analytics and expertise to forge solutions for the industries and markets that drive global economies. Our company partners with clients in business, finance and government to provide the unrivaled insights and perspectives that lead to well-informed, confident decisions. We call this The New Intelligence. IHS Markit serves more than 50,000 key customers in more than 140 countries, including 80 percent of the Fortune Global 500. We help decision makers apply higher-level thinking to daily tasks and strategic issues across a host of industries and disciplines including energy, finance, automotive, engineering, technology, maritime and trade, aerospace and defense, chemical, and economics and country risk.

Headquartered in London, IHS Markit (Nasdaq: INFO) is committed to sustainable, profitable growth.