IHG Manager Property Technology in Gurgaon, India

Manager Property Technology

Job Number R160020

Hotel Brand: IHG Corporate

Europe, Middle East, Asia & Africa - India - Haryana - Gurgaon

Description

About us

IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world. Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Your day to day

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.

  • To help support the strategic business objectives of the SWA MANCOM through the effective delivery of technology in the region under the supervision of the regional Director of Technology.

  • To support the improvement and management of technology operations in the SWA hotels making use of the Global Technology resources and processes wherever possible

  • To work in partnership with the SWA hotel based technology teams by providing support and guidance regarding IT systems, policies and technical guidelines. Ensuring:

  • Consistency with Global Technology’s established strategies and solutions

  • Decisions are executed and processed in a timely manner

  • Standard Operating Procedures (SOPs) are created and cascaded to the support teams.

  • New IT services are transitioned into mainstream support with the correct documentation, training and sufficient notice.

  • That new ways of working are identified between Global Technology EMEA and our SWA hotel colleagues

  • That the effectiveness of hotel IT system operations is measured by creating and monitoring performance metrics

  • Conduct analysis related to SWA hotel IT system issues and requirements (such as survey data analysis, business requirements, bandwidth, budgeting, etc) with a view to either:

  • Provide recommendations to ensure regional differences are understood and met on global projects

  • Identify further opportunities to standardize and integrate hotels into the wider IHG system

  • Consult with Global Technology, SWA hotel and corporate management to determine business needs related to hotel technology

  • To work alongside the Information Security Department, help ensure that the regions IT systems are compliant with IHG policies in support of local laws, regulations and industry requirements (e.g. PCI, Data Protection, Sarbanes Oxley, etc)

  • To collaborate with other Global Technology teams in the development of best practice programs, documentation and training to support the use of IHG technologies

  • To sustain excellent relationships with key SWA regional suppliers and help manage this interface aggressively to ensure that they meet or exceed contractual commitments to IHG.

  • By working alongside the Service Introduction Manager, help design and execute the data collection requirements to ensure visibility of all relevant technology systems in SWA hotels in partnership with the hotel based technology teams.

  • To be responsible for the development of effective communication tools to ensure improved awareness of SWA Technology systems.

  • Develop and conduct presentations/training related to SWA Technology systems to ensure the hotels based technology team has a full understanding of these.

  • By working alongside the Programme Management team, develop and manage project plans related to Technology systems reviews to ensure they are on time and within budget. Ensures plan documents are updated and accurate.

What we need from you

Education – Bachelor's Degree in a relevant field of work or an equivalent combination of education and work related experience

Experience – 10+ years of progressive hotel technology work related experience with demonstrated understanding of multiple disciplines/processes related to the position

Technical Skills and Knowledge –

  • Demonstrated project management experience in organizing, planning and executing projects from conception through implementation

  • Demonstrated effective verbal and written communication skills

  • Strong analytical and statistical skills demonstrated through previous experience conducting and use of spreadsheets

  • Strong knowledge of hotel technology principles and practices

  • Strong business acumen (SWA experience would be an advantage)

  • Familiarity with organization design models and decision-making framework

  • Effective presentation, communication, consulting and interpersonal/consensus building skills for the purpose of providing information to Stakeholders, vendors, senior management and staff

  • Demonstrated understanding of applicable differences SWA region to support the delivery of the position objectives

What we offer

We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.

At IHG, you enjoy a competitive financial and benefits package which include healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we’ll give you room to grow!