Xerox Base Billing WAWF Presentment Rep in Guatemala, Guatemala

Job Description for

WAWF Inquiry Associate

USCBO Base Billing

March 6, 2019

Role, Purpose, and Scope

The WAWF Inquiry Associate has the overall responsibility for day-to-day management of Open WAWF inquiries, monthly merge report activity and initial submission of invoices into WAWF.

Major Responsibilities

  • Resolve service requests to enable resubmission of WAWF invoices that have been rejected by invoice approvers.

  • Interact with customers and internal partners to identify corrective action needed to resolve rejected invoices.

  • Monitor AR file to identify new invoices that need to be submitted into WAWF.

  • Correct issues that prevent invoices from feeding into WAWF by resolving the items appearing on the WAWFel Merge Report.

Background, skills, experience and qualifications

(please denote whether desired or preferred)

  • Fluent in English, both written & verbal

  • Demonstrated ability to effectively communicate with our external customers.

  • Strong Problem Solving and Analytical skills

  • Preferred, Knowledge of billing system and processes

  • Strong follow-up and attention to detail in a fast-paced operations environment

  • Self-motivated with demonstrated initiative and ability to multi-task in a changing and deadline driven environment

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

  • Experience in billing related activities - desired

  • Experience with Federal customers - preferred

  • Quantitative skills, excellent mathematical skills - preferred

  • Excellent written & verbal communication skills - preferred

  • Proven strong organizational skills, attention to detail and ability to interact effectively with associate and management levels - preferred

  • Proficient with Microsoft Office (Outlook, Word, Excel and PowerPoint) - preferred

Candidate Education:

Specialized courses from recognized universities with 2/3 years of academic years (Example: recognized certification, diploma etc.)

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

Title: Base Billing WAWF Presentment Rep

Location: Guatemala-Guatemala-Guatemala City

Requisition ID: 19001147