Trinity Health Patient Access Rep - Patient Registration Temporary Full Time in Grand Rapids, Michigan

Mon-Fri 3pm-11:00pm Every other weekend and holidays

The Patient Access Representative greets patients/family members and obtains and/or verifies demographic, clinical, financial and insurance information in the process of registering patients for service delivery, including the entry of patient/guarantor information in the patient accounting system, collection of patient signatures on all appropriate forms and the imaging/copying of registration documents. Obtains and processes signed physician orders, conducts online insurance eligibility/benefit verification on designated cases, notifies patient/guarantor and collects patient liabilities, and refers appropriate cases to financial counseling for follow-up and consultation. May provide escort and directional support to patients, family members and visitors.


  • High school diploma or an equivalent combination of education and experience.

  • Associate degree preferred.

  • Data entry skills (50-60 keystrokes per minutes).

  • Past work experience of at least (6) six months within a physician office, hospital or clinic environment, performing registration activities or an insurance company, performing payer activities are highly desired but not required.

  • Certified Healthcare Access Associate (CHAA) credentials by the National Association of Healthcare Access Management (NAHAM) is also preferred.

  • Excellent communication (verbal and written) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers.

  • Accuracy, attentiveness to detail and time management skills are required. To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.

  • Must be comfortable operating in a collaborative, shared leadership environment. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.


  • PLEASE NOTE: this is a temporary position, 40 hours per week, benefit eligible, expected to begin immediately and end August 31, 2019

  • Monday-Friday, 3pm-11pm, every other weekend, and rotating holidays

  • Located in the main hospital, OB department, downtown


Job Number: 00122915

Location: Grand Rapids, MI

Organization Name: Mercy Health

Facility: MHWMI - Main Hospital

Employment Type: Full time

Shift: Evening Shift

Hours: 40