Trinity Health Financial Counselor - Temporary Full Time in Grand Rapids, Michigan


The Financial Counselor is responsible for meeting with patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, Medicaid, or other local/governmental funding program) and/or require assistance in reviewing and establishing payment options. The Financial Counselor is responsible for a broad spectrum of duties, beginning with the initial patient contact, via the pre-admit/pre-registration functions and ending with the control and maintenance of the patient’s account until discharge. Within this range, the Financial Counselor is responsible for determining the financial status of the patient during the financial counseling process. The position may also perform cashier and customer service functions.


  • High school diploma or an equivalent combination of education and experience required. Associate degree preferred. Data entry skills (50-60 keystrokes per minutes).
  • Past work experience of at least one year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities is required.
  • Knowledge of insurance and governmental programs, regulations and application processes (e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc.), managed care contracts and coordination of benefits is required. Working knowledge of medical terminology and basic computer skills are high desirable.
  • Excellent communication (verbal and writing) and organizational abilities. Excellent interpersonal skills are necessary in dealing with peers, internal and external customers. Must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function (e.g., Nursing notifies Financial Counselor of when an elusive family member is visiting patient). Accuracy, attentiveness to detail and time management skills are required.


  • PLEASE NOTE: this is a temporary position, 40 hours per week, benefit eligible, expected to begin January 2019 and end June 2019

  • 9:30am-6pm, Monday-Friday, rotating weekends Rotating weekends 7:00am-3:30pm

  • Located in the main hospital, downtown.


Job Number: 00111182

Location: Grand Rapids, MI

Organization Name: Mercy Health

Facility: MHWMI - Main Hospital

Employment Type: Full time

Shift: Day Shift

Hours: 40