IT Support Analyst II, 24 Road

General Information

Job Title: IT Support Analyst II Location: 2399 Patterson Road, Grand Junction, CO 81505 Work Schedule: Monday - Friday, 8:00am - 5:00pm; also requires rotating weekend On-Call schedule Employee Type: Non-Exempt Hiring Pay Range: $19.00 - $28.00 per hour The hiring pay range for this position is commensurate with the level of relevant experience and education.

Our Bank has financial strength embodied in over $3 billion in assets and ranks in the top 8% of banks nationwide by size and is a true community bank with an unwavering commitment to excellence. The bank helps each of its communities prosper through investment, sponsorship, philanthropy, and employee volunteerism. It is a passion our company has for banking that makes the difference.

Our company hires individuals who provide excellent customer service and build meaningful relationships with our customers and within our communities. Our company is committed to rewarding our team members who strengthen our company and culture. Our company offers competitive compensation and a comprehensive benefits package for this position.

Health & Wellness Benefits (Subject to Eligibility Requirements) Minimum 4 Weeks of Paid Time Off (PTO) 11 Paid Holidays Medical, Dental, and Vision Insurance Health Savings (HSA), Flexible Spending (FSA), and dependent care spending accounts Company provided Life, AD&D, and Disability Insurance with supplementation options 401(k) plan with discretionary company match and profit sharing Discretionary annual bonus and employee referral incentives Employee Assistance Program (EAP) Education Assistance Program Spanish Communication Assistant Program Incentive Employee banking products

Summary Responsible for installing, configuring, and setting up Personal Computers and other network associated hardware (print servers, routers, hubs, hard drives, floppy drives, etc.). Responsible for software installation and configuration on desktop client workstations. Responsible for responding in a timely, professional and courteous manner to technical customer service issues. Responsible for troubleshooting computer hardware, software, and peripherals/component issues. Responsible for answering phone calls and responding to emails and voicemails from customers regarding technical issues in a timely, professional and courteous manner. Responsible for documenting technical solutions to share knowledge with team members.

Essential Duties and Responsibilities Good reasoning ability and willingness to ask questions. Demonstrates excellent listening and communication skills with customers, peers and management. Ability to multitask and manage multiple priorities. Ability to follow instructions explicitly. Ability to document technical solutions in a clear, concise and accurate manner. Alertness and ability to concentrate. Desire to continually learn about computers and networking. Ability to work extended hours as required and overtime as required. Ability to lift 50 pounds and crawl into confined spaces (under desks or in wiring closets).

Valid driver's license and ability to drive a licensed vehicle. Travel requirement for this position is estimated at 6-12 weeks per year.

Be able to work on call duty 24x7 on rotating schedule with other staff. Respond to incoming email and voice mail messages in a timely, professional and courteous manner Troubleshoot Personal Computer hardware, software, and peripheral issues using all available resources to resolve issue for customers in the most efficient manner. Log all contact with customers in call tracking system in a timely manner. Install, configure and setup new Personal Computer hardware, software and peripheral devices. Identify network problems or application issues and escalate to appropriate resources in a timely, professional manner. Respond to assignments from PC Help Desk Manager in a timely and professional manner. Keep supervisor informed of the status of all projects, extended customer downtimes, and other important business information. Assist with company-wide software upgrades and new software installation as requested. Communicate with and treat co-workers and customers with respect and dignity. Provide assistance in network hardware maintenance as requested by network services manager. Travel to off-site locations to support PC and network business equipment as required. Maintains consistent compliance with Bank Secrecy Act (BSA)