First Data Merchant Service Advisor in GBR_State Level, United Kingdom

Job Responsibilities

  • Handles both inbound & outbound calls that are basic and routine. Handles basic inquiries and problems via the telephone. May answer inquiries, resolve problems, and promote products/services. May respond to e-mail inquires. Responding to basic inquiries is the primary function, but may include customer service.

Scope of Job

Uses computerized system for tracking, information gathering, and/or troubleshooting. Using established procedures and working under close supervision performs assigned tasks. Requires limited knowledge of company, products, and/or services.

First Data (NYSE: FDC) is a global leader in commerce-enabling technology, serving approximately six million business locations and 4,000 financial institutions in more than 100 countries around the world. The company’s 22,000 owner-associates are dedicated to helping companies, from start-ups to the world’s largest corporations, conduct commerce every day by securing and processing more than 3,000 transactions per second and $2.4 trillion per year. To learn more about First Data, visit FirstData.com.

Job Requirements

  • Typically requires a high school education or equivalent and less than one year of experience, preferably contact center or customer service experience.

Competencies

  • Service Excellence

First Data is an Equal Opportunity Employer

Job: *Customer Service

Title: Merchant Service Advisor

Location: GBR-GBR_State Level-Basildon-Jupiter House - Paycocke Road

Requisition ID: 2517890