SAP Cloud Success Plan Realization Operations Job in Galway, Ireland
Requisition ID: 198123
Work Area: Consulting and Professional Services
Expected Travel: 0 - 10%
Career Status: Student
Employment Type: Limited Full Time
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.
SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all. We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it’s the best-run businesses that make the world run better and improve people’s lives.
PURPOSE AND OBJECTIVES
The mission of the SAP Preferred Success delivery practice is to consistently deliver scalable, superior foundational, and premium support experiences that drive adoption, help customers achieve goals, and maximize business value.
Our vision is to help customers achieve sustainable business success by driving business outcomes.
The SAP Cloud Success Plan Realization (CSPR) supports the various global SAP Preferred Success delivery teams to ensure their success in delivering a high value, meaningful, superior support customer experience.
The Cloud Success Plan Realization Operations Role is responsible to deliver on any initiatives/activities assigned to them by their regional or global CSPR leadership. This is an internal role that helps support colleagues in customer facing positions. Successful candidates will have the opportunity to develop their engagement skills, business etiquette, and SAP customer and product knowledge; enabling possible transition into customer facing roles.
The role will involve engagement with global leadership, their local Cloud Success Plan Realization team of solution and adoption architects as well as an ongoing rotation of colleagues within the cloud support organization to help ensure the overall success of customer engagement and support experiences. CSPR Operations aid in the increased adoption and retention of Cloud subscriptions by helping CSPR team members promote Preferred Success engagement and support best practices.
EXPECTATIONS AND TASKS
Key tasks include, but are not limited to, the following:
Manage and review incoming CSPR requests in a timely manner, ensuring excellent levels of service by gathering and providing the information needed for the CSPR to take appropriate next actions.
Filter requests for critical situations that require immediate action.
Schedule and participate in engagement review sessions with the assigned architects to better learn our customers’ business goals and to also better understand our internal customer success practices.
Generate the meeting minutes for Engagement Review Sessions, ensuring correct assignment of action items.
Maintain CRM and Access database and monitor progress of action plans for continuous engagement and customer/team involvement.
Actively contribute in the collection and management of metrics required by the CSPR Performance Analyst, Global Director of Strategy, and Global Head of the CSPR.
Update as requested appropriate CSPR content to JAM for the consumption of the CSPR team and its stakeholders.
- Previous work experience will be a plus
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
Bachelor’s Degree or equivalent in IT, Business (or related)
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access)
Strong written and verbal communication
Knowledge in or ability to learn ERP, CRM, and other SAP systems
Willing to learn and self-driven individual
Work well with deadlines and have ability to multi-task
Proven ability to maintain confidentiality.
English: Level 3: Fluent
WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .
SAP'S DIVERSITY COMMITMENT
To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com , APJ: Careers.APJ@sap.com , EMEA: Careers@sap.com ).
Successful candidates might be required to undergo a background verification with an external vendor.
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