National Labor Exchange Veterans Jobs

nlx logo

Search Jobs from Veteran Friendly Employers

Job Information

BD (Becton, Dickinson and Company) Analyst, Contract Execution in Franklin Lakes, New Jersey

Job Description SummaryReporting to the Manager, Contract Execution, this position is responsible for maintaining accurate contract pricing and membership (Locals and GPO agreements) as defined by the terms and conditions of our GPO (National & Regional), Local, and Direct agreements of BD’s Commercial Consumable Sales Contracts for all US business segments and Capital products Local and Direct Agreements (currently excluding BioSciences and Pharmaceutical Systems). This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.

Engaging and collaborating with our Distributor Partners, GPO’s, BD Business Unit Sales, Contract Offer Development pillar, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and policy, process and governance to ensure the effective implementation of complex, critical contracting activities which manage business opportunities appropriately. Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.

Scope includes operationalizing all commercial sales contracts including National and Regional GPO contracts (consumables and capital), other Nationals (Reference Lab, CRO and Non Acute), Regional Network (e.g., IDN) and other Regional/Local contracts, and Distribution Agreements (Principle and Self-Distributing). Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment.

•There are no direct reports, but significant matrix managing required across contracting operations.

Job Description

What Commercial Operations contributes to BD

#

The mission of the CoE is to enable commercial strategy and drive profitable sales growth by shifting our mindset to being more “front office”, by exceeding customer needs and improving customer experience in the areas of contracting, sales operations, business analytics and operational excellence. This will be accomplished by standardizing, automating and integrating (CoE approach) as one company, driving data integrity and remaining agile to the evolving needs of customers and BD’s Go-to-Market corporate and BU strategies. The CoE team will embrace industry leading capabilities, develop our talent and know- how, hold ourselves accountable to strong performance and operate by the highest values and culture of the company.

Accountabilities in this role

  • Reporting to the Manager, Contract Execution, this position is responsible for maintaining accurate contract pricing and membership (Locals and GPO agreements) as defined by the terms and conditions of our GPO (National & Regional), Local, and Direct agreements of BD’s Commercial Consumable Sales Contracts for all US business segments and Capital products Local and Direct Agreements (currently excluding BioSciences and Pharmaceutical Systems). This information is provided to customers, distributors, and to both internal and external BD Sales and in response to direct and indirect inquiries.

  • Engaging and collaborating with our Distributor Partners, GPO’s, BD Business Unit Sales, Contract Offer Development pillar, and Commercial Customers (Healthcare Delivery and Channel Partners), this position will support best in class, innovative, enterprise operational capabilities and policy, process and governance to ensure the effective implementation of complex, critical contracting activities which manage business opportunities appropriately. Candidates must have strong communication, technical, and organizational skills and be accountable for achieving key metrics.

  • Scope includes operationalizing all commercial sales contracts including National and Regional GPO contracts (consumables and capital), other Nationals (Reference Lab, CRO and Non Acute), Regional Network (e.g., IDN) and other Regional/Local contracts, and Distribution Agreements (Principle and Self-Distributing). Excludes DS and MMS customized capital contracts and DS consumable contracts structured as financing for capital equipment.

• There are no direct reports, but significant matrix managing required across contracting operations.

Essential Responsibilities:

  • Prepare Dealer Notifications and notify servicing distributors of all contract pricing and membership information including new contracts, renewals, addendums, extensions, and expirations as defined by contract policy.

  • Proactively operationalizing the local contract renewal process, utilizing contract reports to help drive discussion with sales managers and/or business units around approaching contracting expirations. Responsible to provide visibility to contract sales and encourage expirations on low value contracts.

  • Load and process new business/renewal contracts and addendums efficiently and accurately in order to meet customer expectations. Ensure that proper guidelines are enforced and approvals are received, as defined by the Business units.

  • Maintain contract pricing, making changes or additions to pricing based on the request of the Business Units and/or Sales Managers to maintain market competitiveness. Perform price comparisons, identifying any gaps, and communicating to requestor before executing in SAP.

  • Serve as functional investigator for submitted Service Complaints related to direct contract pricing. Collaborate with responsible contract administators and/or membership team to resolve complaints and document into the complaints database.

  • Significant collaboration with our Distributor and GPO partners to drive change around our contracting processes in order to facilitate effective policies and procedures that will deliver sustainable results

  • Assist leadership with creating and implementing governance processes to ensure standardization and efficient contracting policies, procedures, and processes to harmonize all aspects of contract execution and operations with the appropriate flexibility to meet customer/market needs and dynamics across all business offerings

  • Resolve large volume of chargeback errors for contract specific error types, including membership error types for local contracts, in accordance with OLA’s and SLA’s utilizing advanced technical skills to assist in analyzing outstanding chargeback disputes.

  • Support and propose continuous process/system improvement initiatives across the Commercial Contract Operations teams while playing an active role on work stream teams and projects

  • Be accountable for key metrics; KPI’s (key performance indicators), SLA’s (service level agreements), and IIG’s in order to meet the strategic goals of the organization

  • Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Operations

  • Ability to resolve any customer pricing related issues and perform sales analysis when necessary (BI sales reporting, price calculations, flat credit process, etc.)

  • Collaborate with Contract Offer Development team and sales managers, ensuring proper documents/signatures are in place before contracts are executed in SAP.

  • Ongoing collaboration with membership team, ensuring GPO customers are properly attached to qualified pricing tiers.

  • Coordinate dispute information with Chargeback Analyst and Distributor partners as needed to resolve contract error discrepancies. Manage follow up communications with distributors to ensure errors are resolved on the front end.

  • Manage and resolve large volume of distributor and sales rep adhoc inquiries (phone/e-mail) in a timely manner, utilizing automation and reporting tools to meet expectations.

  • Responsible for maintaining all Contract Membership related training material and updating desktop procedures to support management

  • Responsible to calculate flat credit requests from sales reps for tier discrepancies

  • Document any identified gaps in contracting procedures and work with the commercial contracting team leaders and managers to find resolution

Qualifications

  • BA/BS required (In lieu of a Bachelor’s Degree, extensive 10+ years’ experience in commercial contract operations management)

  • 3+ years’ experience in commercial contract operations and/or related areas

  • General understanding of the end-to-end commercial contract operations management

  • Experience in ERP (SAP) and reporting (Business Intelligence) systems

  • Proficient technical skills in MS Excel solutions, MS Access is preferred

  • Strong communication and customer centric skills in order to adapt to customer needs while maintaining BD’s values

  • Demonstrates working knowledge of principles of key business metrics and analytical techniques/tools, including their application in effective contract execution

  • Proven ability to quickly establish credibility, trust, and support within all levels of organization

  • Analytical problem solver with the ability to evaluate key business drivers and develop clear solution recommendations

  • Ability to plan, organize, and manage a variable work load and meet schedules with accurate results

  • Innovative thinker with ability to drive change and effectiveness through automation and process excellence

  • Ability to work well independently in a team environment, be self-motivated and multi task while achieving expectations

Key Competencies

  • Customer Focus

  • Action Oriented

  • Drive for Results

  • Teamwork

  • Process / Operational Effectiveness

  • Organizational Agility

#LI-GA

Primary Work LocationUSA NJ - Franklin Lakes

Additional Locations

Work Shift

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

DirectEmployers