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Kastle Systems Service Technician in Falls Church, Virginia

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The Service Technician tests, troubleshoots and repairs all aspects of our security systems including access control, and video systems at customer sites. To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations.

  • Installs, services, and repairs Kastle access control, security components and CCTV

  • Interfaces with customers to insure their complete confidence in the Kastle System

  • Verifies completed work is documented accurately and consults with manager to resolve discrepancies

  • Maintains company‑owned vehicles, tools, equipment, and individual tool issue

  • Maintains and protect building keys to customer buildings

  • 3 years of experience with Alarms, Computers Access Control, CCTV, and Networking

  • Knowledge of building codes pertaining to construction, fire, and electrical systems

  • Ability to read and interpret wiring diagrams

  • Aptitude in basic programming

  • Thorough knowledge of both system installation and trouble techniques

  • Solid understanding of AC/DC theory

  • Thorough knowledge of electronic testing equipment, hand, and power tools

  • Work history must display stability and consistent attendance

  • Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision

  • Ability to interface and communicate with customers and co-workers in a clear and professional manner

  • Self-motivated and excellent attention to detail

  • Must pass the Drug Test, the Background Check, and any pre-employment tests as applicable

  • Required to maintain a valid driver’s license and clean driving record

  • Required to obtain and be able to maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state(s) which they are working

  • Must be available to work overtime, weeknights, and/or weekends as needed

Must be able to:

  • Lift and carry up to 75 pounds

  • Work unsupervised

  • Work closely with others/ as part of a team

  • Work under close supervision

  • Wrk in enclosed spaces

  • Ue color vision to distinguish colored wires, signals, other lighting devices,

  • Ue and manipulate hand tools, small power tools, communication and diagnostic devices

The employee must be physically and mentally capable of functioning effectively for extended periods of time and consistently produce organized thoughts and execute sound judgment in environments with:

  • Moderate to high levels of stress

  • Competing demands and dynamic response required

  • Open floor plans with ambient noise and activity consistent with office or call center work

  • Ongoing construction

  • The employee may be exposed to moving mechanical parts, tools and vehicles

Travel requirements: by automobile, plane and other modes of public transportation may be required.

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

ID: 2020-2084

External Company URL:

Street: 6402 Arlington Blvd