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Inova Health Systems PFS CLIENT MGMT ANALYST in FALLS CHURCH, Virginia

Job Description

The PFS Client Management Analyst reports directly to the Director of Patient Financial Services at Inova Health System, a multi-billion dollar integrated health care system serving more than two million people each year throughout the Washington, DC, metro area and beyond.

The PFS Client Management Analyst plays a key role in oversight and outcomes management of the internal AR and AR outsourced to various clients. Success will require constant oversight and analysis of the internal and/or external client performance. This must be coupled with excellent communication and collaboration demonstrated through partnering with various stakeholders across the system.

Outcomes Management and Performance Improvement: (60%)

  • Provides daily oversight of internal and/or external clients AR, including analysis, issue identification and resolution to meet or exceed KPIs including but not limited to cash, aging, and quality resolution.

  • Maintain and utilize internal and/or external client scorecards as both an analysis and accountability tool.

  • Identify and provide training and/or policies as needed in collaboration with internal and/or external clients and PFS stakeholders.

  • Using lean methodology, implements process improvement techniques to meet KPIs.

Meeting Facilitation, Communication and Collaboration: (30%)

  • Facilitate weekly or bimonthly meetings with internal and/or external clients and PFS stakeholders with agendas, action items and minutes, to include regular review of outcomes and discussion items from all parties.

  • Serve as a liaison between internal and/or external clients and PFS, including ensuring appropriate and timely knowledge sharing between clients and PFS.

Contract Compliance: (10%)

  • Coordinate all efforts of operationalizing a new client once contract is signed.

  • Monitor compliance with terms of the contract.

  • Support all onboarding tasks related to internal and/or external clients staff access


Experience: 3 years’ experience in information technology (IT), data analytics, health care payment policy, finance and/or revenue cycle.

Education: Bachelors or high school diploma with an additional 6 years of relevant experience in lieu of degree.


Work Site Address: 2990 TELESTAR COURT

Schedule: Monday-Friday

Work Site City/State: FALLS CHURCH, VA

Shift: Day