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Cognosante Enterprise IT Procurement and Reporting Specialist in Falls Church, Virginia

Cognosante is on a mission to transform our country’s healthcare system. We are a health IT Company who helps public sector organizations do everything from strategic consulting and acquisition support to application development, data integration, data standards, and business process operations. Learn how we are making a difference in people’s lives today!

Job Description

The Enterprise IT Procurement and Reporting Specialist is responsible for implementing, monitoring and developing processes centered around IT Service Management for Cognosante. Through in-depth reporting, the Enterprise IT Procurement and Reporting Specialist measures and communicates performance of both the Enterprise Service Desk and Support Services Level 2 teams, with regards to industry standards, established service level agreements, and customer satisfaction goals. This position is a IT administrative position that is responsible for processing and tracking of IT procurement requests, overall management of information technology purchase requests from start to end, preparing, running and emailing all IT support reports and, responsibilities for Enterprise Service Desk administrative duties. Candidate will be expected to nurture and build relationships with our vendors as well as other Cognosante departments. The Enterprise IT Procurement and Reporting Specialist also serves on key projects and initiatives as needed as well as managing and inventorying assets for IT, ensuring the IT Service Management systems if kept up to date.

Key Responsibilities

  • Process Weekly and Monthly IT Service Management Reporting

  • Complete Weekly and Monthly trends analysis

  • Participates in Incident, Request, Change, Service Asset, and Problem Management tasks

  • Complete lifecycle asset management (hardware and software)

  • Complete CMBD reporting and clean up

  • Plans and manages hardware and software inventory audits

  • Responsible for IT software licenses management, procurement, tracking and reporting

  • Manages and leads projects as required

  • Maintain effective professional working relationship with co-workers and every level of management

  • Create, Manage, track, all IT Procurement requests through their lifecycle

  • Manage and track P-card expenses

  • Manage Invoices

  • Create, track and manage Purchase orders

  • Triage and work incoming Service Desk calls, chats, tickets for IT Procurement support

  • Own customer incidents and requests to resolution for IT Procurement

  • Review open tickets daily and promptly following up on tickets

  • Ensure that initial response, ongoing communication and resolution times are within SLAs

  • Experience with IT Service Management ticketing systems

  • Maintain accurate and up to date notes in all tickets

  • Review open tickets daily, promptly following up

  • Ensure that initial response, ongoing communication and resolution times are within SLAs

Required Qualifications

  • Associate Degree in Computer Information Systems, Information Technology, related field OR equivalent experience

  • 6 months working knowledge of reporting concepts

  • General knowledge/understanding of corporate technology

  • General knowledge of IT procurement concepts

  • Previous experience with vendors, accounting codes and purchase orders

  • 6months to 1-year Help Desk or IT experience

  • Candidate must be able to use a variety of word processing, spreadsheet, graphics and scheduling tools

  • Candidate must have experience in being able to gather and convert data into a written narrative

Additional Minimum Qualifications

  • Excellent written and communication skills

  • Exceptional customer service skills

  • Experience creating support documentation

  • Outstanding customer service skills

  • A+ certification or Network+ certification

Preferred Qualifications

  • Experience with Purchase orders and Finance Systems

  • Previous experience with IT Service Management Systems

  • Knowledge of ITIL framework and best practices

  • Knowledge of HDI best practices

We’re on a mission to transform our country’s healthcare system.

Each of our 1,700+ colleagues across the United States plays a role in transforming the lives of millions of Americans. This mission drives us - and it adds meaning to what we do, each and every day. Our passion for serving public health programs, and for engaging consumers more directly with the healthcare system, runs deep.

Passion for what we do. Pride in how we do it. At Cognosante we are all VIPS.

We create value being enterprising. We develop innovative ideas and solutions. We perform at our best and deliver results. We share achieved results and recognitions.

Cognosante was founded to address a critical gap in the health IT market - the need for a smart, nimble company, unencumbered by legacy systems and unafraid to challenge accepted wisdom. Experience grounds us; innovation drives us. For almost 30 years, we’ve worked to find progressive solutions to complex problems.

We help state Medicaid agencies navigate healthcare reform. We provide community-based assistance to Americans as they enroll in healthcare coverage. And we dream of, design, and develop IT solutions meant to disrupt the status quo and connect the dots between patients, plans, providers, and payers. We are the best minds on health - and we’re looking to grow our team.

Are you ready to make a difference in the lives of millions? Join us.

Highlighted Benefits for Full-time Employees

•Medical • Dental • Vision • 401k • Flexible Spending Accounts • Paid Time Off • Work/Life Solutions • Pet Insurance

Cognosante is an equal opportunity employer at . We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email . Cognosante is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

T o all recruitment agencies: Cognosante does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our requisitions, any Cognosante email address, any Cognosante employee, or to any company location. Cognosante is not responsible for any fees related to unsolicited resumes.