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Lane County Homeless Services Supervisor (N4002) in Eugene, Oregon

Homeless Services Supervisor (N4002)


$63,232.00 - $93,017.60 Annually


Eugene, OR

Job Type



Health & Human Services

Job Number




  • Description

  • Benefits

  • Questions


This supervisory position will supervise and coordinate homeless and supportive housing programs for Lane County, including public agencies, non-profit organizations and private organizations involved in planning and delivery of services and facilities for persons who experience homelessness and/or housing instability; will ensure that applicable grant funds are used in accordance with local, state ,federal and other requirements; and provide highly responsible and complex administrative support to the Human Services Division Manager.

Lane County Human Services helps the most vulnerable in our community by providing programming in areas of children and youth development, basic needs and housing services, as well as cultural and linguistic accessibility.

This is the first-line supervisory level over classifications in a professional and/or technical discipline. This class is distinguished from lower-level jobs by the responsibilities for supervision of unit activities and staff, and from management-level classifications by the emphasis on the performance of technical work and delivery of services. Incumbents are responsible for performing advanced and/or complex technical work in area assigned; providing technical direction and problem resolution related to program services and activities; ensuring staff and program compliance with applicable laws, regulations, policy and procedure; and reviewing and preparing statistical and related reports.

Schedule: Monday - Friday; 8:00am - 5:00pm

This position is non-represented

Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

The2018-2021 Strategic Planfocuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

Examples of Duties - Duties may include, but are not limited to the following

These duties are a representative sample; position assignments may vary.

  1. Supervises professional and technical staff to include: prioritizing and assigning work; conducting performance evaluations; ensuring staff are trained; ensuring that employees follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.

  2. Supervises the day-to-day activities of an assigned unit in a professional and/or technical discipline, which includes planning, coordinating, administering, and evaluating programs, projects, processes, procedures, systems, and standards; ensures effective delivery of services; ensures compliance with Federal, State, and local laws, regulations, codes, and/or standards.

  3. Prioritizes and coordinates the delivery of services and activities to achieve established goals and objectives. Assesses the outcomes and recommends process improvements.

  4. Performs a variety of complex, advanced professional and technical work related to assigned area of responsibility; serves as a technical expert and provides technical direction and problem resolution related to services and activities.

  5. Serves as a liaison with employees and external organizations; represents the County and/or section at a variety of meetings, public events, training sessions, on committees, and/or other related events.

  6. Responds to and resolves concerns, complaints, and/or other related issues received from internal staff, the general public, outside agencies, and/or other interested parties.

  7. Prepares, reviews, interprets, and analyzes a variety of information, data, and reports; makes recommendations based on findings; maintains applicable databases, files, and/or records.

  8. Participates in the preparation and administration of the unit budget; prepares cost estimates and submits justifications for budget items; monitors and controls expenditures.

  9. Performs other duties of a similar nature or level.

Minimum Qualifications

Knowledge of:

• Supervisory principles;

• Culturally competent practices;

• The role that culture plays in work relationships, operations and dynamics;

• Applicable Federal, State, and local laws, rules, ordinances, statutes, and regulations;

• Record keeping principles;

• Public relations principles;

• Basic budgeting principles;

• Project management principles and practices;

• Advanced principles and practices of assigned area of responsibility;

• Analytical methods and techniques;

• Report preparation methods;

• Area resources;

• Program/project management principles and techniques.

Skills in:

• Monitoring and evaluating the work of subordinate staff;

• Prioritizing and assigning work;

• Preparing and maintaining a variety of reports;

• Presenting information and recommendations;

• Compiling and analyzing data;

• Monitoring a budget;

• Working effectively with clients, co-workers, employees and supervisors from diverse backgrounds;

• Gathering, interpreting and behaviorally adapting to cultural contexts;

• Planning and managing projects;

• Analyzing situations, identifying alternative solutions, and recommending improvements;

• Conducting negotiations;

• Interpreting complex documents;

• Identifying emerging trends, needs, and services;

• Assessing the consequences and outcomes of services;

• Ensuring compliance with applicable policies, procedures, codes, laws and regulations;

• Using a computer and applicable computer applications;

• Communication, both verbal and written, sufficient to exchange or convey information and to receive work direction.

Experience and Training; Additional Information

Positions in this class typically require:

Bachelor's Degree in a related field and four years of professional experience directly related to area assigned, including lead or supervisory experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Some positions may require a Master's Degree or Medical Doctorate specific to area assigned.

Preferred Skills:

  • Knowledge and sensitivity regarding issues surrounding those experiencing homelessness, substance abuse, mental illness, or physical disabilities.

  • Strong organizational and communication skills. Ability to engage the public effectively and provide excellent customer service to a variety of constituents. Be able to stand in front of audience and convey a message with strength and ease.

  • Ability to work under pressure and thrive in a flexible and fast paced environment. Experience in problem solving with the ability to diffuse situations without heightening conflict, while maintaining a positive, solution-oriented approach.

  • Have a working knowledge or ability to learn community resources and Lane County's efforts to address homelessness, including a working knowledge of the operation of Homeless Management Information Systems and Coordinated Entry Systems.

  • Working knowledge of the best practices in the area of addressing homelessness on a community, programmatic and individual level, including areas such as: Housing First, Trauma Informed Programming, Harm Reduction Approaches and Motivational Interviewing Techniques.

  • Experience in supervision in the operation of human services and bringing staff team together to accomplish common goals and implement solutions.

  • Ability to write grant proposals and collect and report on data required for grants and funding sources.


This position is subject to a full criminal offender information record check. If fingerprinting is required, the fee is paid for by the successful candidate and the expense is non-reimbursable.


The Board of County Commissioners wants to help Lane County be the healthiest county in the state. Effective October 1, 2018, any tobacco use, including vaping devices, will not be allowed inside or on the grounds of properties owned or occupied by Lane County including: All outdoor areas, parking lots, County vehicles, and personal vehicles while on County property.


Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Amendment Act and would like to request an accommodation, you may request an accommodation during the online application process, or request an accommodation by contacting the Department of Human Resources prior to the recruitment close date at 541-682-3124.

Careers with Lane County Offer Extraordinary Benefits

At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.

Benefits to keep you & your family well -Physically

Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.

Medical/Rx/Vision- Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:

If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.

Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.

Wellness Clinic- The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.

Dental- Lane County provides dental coverage for employees and their eligible dependents.

Employee Assistance Program (EAP)- Lane County provides this counseling and concierge service to employees and members of their immediate households.

Fitness Center Membership- Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.

Benefits to keep you & your family well -Financially

Retirement- Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)

Disability- Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.

Time Management- Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.

Holidays- Lane County provides nine paid holidays per year.

Life Insurance- Lane County pays for employee group term life insurance.

County-paid training & development to keep your career well

On-site Classes- Lane County offers a variety of on-site classes to develop employees' soft and technical skills.

Online Training- Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.

Conferences & Seminars- Lane County pays for employees to attend professional conferences to encourage continuous learning and professional development.

Lane County offers these other valuable benefits

Deferred Compensation Retirement Savings- Employees may enroll in a deferred compensation program 457(b) to save for retirement.

Vision- Eligible employees may purchase supplemental vision insurance.

Supplemental Life Insurance- Employees may purchase supplemental life insurance for themselves and their dependents/spouse.

Aflac- Optional employee-paid voluntary group coverage is available through Aflac.

Group Discounts- Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

The above information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note thatTemporaryandExtra Helppositions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.

For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.


Describe your experience in engaging with individuals and/or families experiencing homelessness, in supportive housing or low-income; including your experience in working with diverse, multi-cultural and inclusive settings. If you do not have any experience in this field, please write none.


Describe your experience supervising employees engaged in providing services to individuals and/or families experiencing homelessness, in supportive housing, or low-income. If you do not have any experience in this in this field, please write none.


Describe your experience in the areas of budget analysis, grants management, and or coordination of non-profit homeless service programs. If you do not have any experience in any of these fields, please write none.


Describe your knowledge of current resources available for individuals unstably housed, experiencing homelessness, or in need of supportive housing. If you do not have any knowledge in this field, please write none.

Required Question