UPMC Crisis Technician I (Evening Shift) in Erie, Pennsylvania



The Crisis Technician I will assist in consumer services. Maintain a warm, friendly and hospitable environment. Answer questions, obtain clinical information and documentation of all duties previously mentioned.


  • Act as a member of the recovery team to provide direct care to individuals and families of the walk-in & structured residence based on CSSP principles, recovery and rehabilitation model of care.

  • Maintain the therapeutic milieu, including safety.

  • Manage crisis situations effectively using positive approaches.

  • Meet standards for documentation and completes all required paperwork.

  • Participate as member of a multidisciplinary treatment team, working in conjunction with crisis care staff, program staff, and physicians and participate in the development and implementation of treatment plans.

  • Participate in interdisciplinary activities such as staff meetings.

  • Provide assistance with ADLs, hygiene and laundry as needed.

  • Provide supportive counseling to promote consumer stability by utilizing a person centered, strength based model of intervention.

  • Use motivational interviewing with Consumers in a crisis office/residential setting.


  • High School Diploma or equivalent required.

  • Bachelor's degree in Human Services preferred.

  • Crisis experience preferred.

  • Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.

  • Provide direct total physical care to unpredictable, potentially violent mentally ill residents including lifting, supporting, running toward or away from areas where problems are occurring, and pushing or pulling equipment.

  • Excellent interpersonal relations and disposition that is warm, friendly, caring, kind, and hospitable toward consumers and colleagues.

  • Ability work efficiently and independently in crisis setting.

  • Ability to work collaboratively within a multidisciplinary team.

  • Ability to work under stress, with an unpredictable consumer flow.

  • May in the course of their duties be in rooms where medications are stored or may transport medications when they transport patients. Transportation of medication is limited from one department to another.

Licensure, Certifications, and Clearances:

  • Act 31 Clearance or Act 126 Child Abuse Reporting must be obtained within 90 days

  • Act 33 Child Clearance with Renewal

  • Act 34 Criminal Clearance with Renewal

  • Act 73 FBI Clearance

  • Applied Suicide Intervention Skills Training (ASIST) - Certification to be obtained within 1 year of hire or transfer

  • Cardio Pulmonary Resuscitation - within 30 days of hire or transfer

UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities