Senior Lifestyle Concierge in Ellicott City, Maryland

Position Summary:

Enhances resident services and provides up to date information in a more efficient and timely manner. Greets residents and visitors, answers the telephone and responds to both routine inquiries and emergencies, relays calls to the proper department and performs a variety of related clerical duties. This position reports to the Business Office Manager or other assigned manager.

Essential Functions:

Essential Functions:

• Greets residents and provides general assistance to visitors, prospective residents, and families.

• Uses proper telephone skills.

• Ensures safety of the residents and property by monitoring surveillance cameras, door alarms, life safety systems, building alarms and investigating any unusual activity.

• Ensures that incident reports, concern reports and other appropriate communication have been completed.

• Maintains visitor sign in/out book, reservation book for guest rooms, and completes maintenance request work orders.

• Completes daily check-in procedure.

• Maintains emergency contact information.

• Receives packages, plants, prescription drugs, etc. and delivers/holds as requested.

• Maintains the sign in/out log for the issuance of community keys, and gate passes.

• Informs supervisor of any resident issues or concerns.

• Maintain coffee and cookie service in the lobby/making cookies daily.

• Makes sure the lobby has fresh flowers and is appropriately appointed.

• Assist other departments with administrative functions.

• Completes all required daily shift tasks as per community established by the ED up to and including rolling over the phones at a consistent time daily.

• Attends all required training, in-service, and staff meetings.

• Strives to maintain a safe working environment through the prevention of accidents, the preservation of equipment, and the achievement of safe working practices.

• Maintains a positive and professional demeanor toward residents, visitors, families, and co-workers.

• Adheres to all policies and procedures of Senior Lifestyle Corporation.

• Performs other duties as assigned.

Qualifications/Skills/Educational Requirements:

• High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

• Experience in office skills, and with computer software.

Requisition ID: 2019-8941

External Company Name: The Senior Lifestyle Company, LLC

External Company URL:

Street: 5330 Dorsey Hall Dr

Post End Date: 5/11/2019

Telecommute: No