This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4185113

Were looking for a dedicated and detail-oriented Customer Service Specialist to join the PCI Team! This successful person will play a key role in ensuring customer satisfaction by effectively managing inquiries, orders, and providing exceptional service, while striving to continually learn the business, possess a find-a-way mindset, and leverage facts and data to help our organization grow.

This position will report directly to the Customer Experience Manager.

Our team members are expected to communicate clearly, be independent and resourceful problem-solvers, and follow through with all delegated tasks. Each team member is also expected to collaborate well with others in and outside of our organization.

Overall, they will act as the primary point of contact for customer inquiries, orders, and concerns.

Primary Responsibilities:

Assist management with the following tasks

• Provide prompt and courteous responses to customer queries through various channels, including phone, email, and chat.
• Build and maintain positive relationships with customers, addressing their needs and ensuring satisfaction.
• Receive and process customer orders, ensuring accuracy and adherence to specifications.
• Coordinate with the production and shipping teams to meet customer delivery requirements.
• Communicate order status and updates to customers in a timely manner.
• Develop a comprehensive understanding of our manufacturing processes and product offerings.
• Provide detailed product information to customers and assist with product selection based on their requirements.
• Collaborate with internal teams to stay informed about product changes and updates.
• Investigate and resolve customer complaints, concerns, or issues promptly and effectively.
• Work closely with production, quality control, and logistics teams to address and resolve any issues related to customer orders.
• Maintain accurate and organized customer records, order history, and communications.
• Generate and distribute relevant documentation such as order confirmations, shipping details, and invoices.
• Identify opportunities for process improvement within the customer service function.
• Collaborate with cross-functional teams to implement enhancements that contribute to overall customer satisfaction.
• Other responsibilities designated by Customer Experience Manager, as needed.

Were looking for a dedicated and detail-oriented Customer Service Specialist to join the PCI Team! This successful person will play a key role in ensuring customer satisfaction by effectively managing inquiries, orders, and providing exceptional service, while striving to continually learn the business, possess a find-a-way mindset, and leverage facts and data to help our organization grow.\ This position will report directly to the Customer Experience Manager.\ Our team members are expected to communicate clearly, be independent and resourceful problem-solvers, and follow through with all delegated tasks. Each team member is also expected to collaborate well with others in and outside of our organization.\ Overall, they will act as the primary point of contact for customer inquiries, orders, and concerns.\ Primary Responsibilities:\ Assist management with the following tasks\ Provide prompt and courteous responses to customer queries through various channels, including phone, email, and chat.\ Build and maintain positive relationships with customers, addressing their needs and ensuring satisfaction.\ Receive and process customer orders, ensuring accuracy and adherence to specifications.\ Coordinate with the production and shipping teams to meet customer delivery requirements.\ Commu icate order status and updates to customers in a timely manner.\ Develop a comprehensive understanding of our manufacturing processes and product offerings.\ Provide detailed product information to customers and assist with product selection based on their requirements.\ Collaborate with internal teams to stay informed about product changes and updates.\ Investigate and resolve customer complaints, concerns, or issues promptly and effectively.\ Work closely with production, quality control, and logistics teams to address and resolve any issues related to customer orders.\ Maintain accurate and organized customer records, order history, and communications.\ Generate and distribute relevant documentation such as order confirmations, shipping details, and invoices.\ Identify opportunities for process improvement within the customer service function.\ Collaborate with cross-functional teams to implement enhancements that contribu