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1st MidAmerica Credit Union

Structured Compensation - Job Description

Mortgage Servicing Processor

Role:

Responsible for the preparation of periodic loan accounting reports, loan payment processing and

administration; reconciliation; administration of insurances, annual escrow analysis, 1098 reporting

Essential Functions & Responsibilities:

E 40% Maintains mortgage information including payment postings, import new loans and updating

member information, processing payoffs, curtailments, monthly billing statements,

adjustments, account research, etc.

E 20% Maintain escrow accounts for the payment of members\' taxes and insurance premiums.

Analyze data to identify any tax shortages, new monthly payments or change in insurance

premiums. Maintain MI records, activation, process payment remittance and monthly MILAR

reporting

E 15% Answers telephone enquiries from members on routine inquiries regarding payoffs, change of

owner, note modifications, beneficiaries and other details of existing loans.

E 15% Daily remittance to Fannie Mae (FNMA), sell loans to FNMA, balance and reconcile FNMA

accounts.

E 5% Prepare routine letters to members.

N 5% Performs other job-related duties assigned by supervisor.

Performance Measurements:

1. To prepare reports in a timely accurate manner.

2. To ensure all data entry for loans made with zero errors.

3. To maintain a dependable record of attendance and timeliness.

4. To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.

5. To organize and complete member files within prescribed time frame.

6. To maintain files in accordance with loan manual and record retention schedule.

Knowledge and Skills:

Experience One year to three years of similar or related experience.

Education A high school education or GED.

Interpersonal

Skills

Work involves contact with people beyond immediate associates regarding routine matters for

the purpose of giving or obtaining information which may require some discussion. Outside

contacts take the form of service to the public (members or vendors), requiring ordinary

courtesy in providing assistance and information.

Other Skills Must have good communication skills. Proficient in MS Suite (Word, Excel and Outlook).

Must have advanced math skills, skilled with 10-key calculator and keyboard skills.

Physical

Requirements

While performing the essential duties of this job, the employee is regularly required to hear

and speak frequently, sit and frequently carry, climb, kneel, lift, reach, squat, stand, walk and

push/pull. The employee must frequently lift and /or move up to 35 pounds. The employee

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must regularly discriminate between sounds, speak verbally and use his/her ability to

discriminate between colors.

Work

Environment

Work may occasionally involve irregular working hours.

Disclaimer:

Must be able to work and travel to different credit union locations as determined by management.

This Job Description is not a complete statement of all duties and responsibilities comprising the

position.