UnitedHealth Group Infrastructure Support Engineer for Genoa Healthcare Eagan MN in Eagan, Minnesota

Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness – and those who care for them – have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services – in-clinic pharmacies, telepsychiatry and medication management – are leading the way to a new level of care.

We recently joined OptumRx, a pharmacy care services company that is part of Optum and UnitedHealth Group’s family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Take a closer look to learn why a career with Genoa Healthcare might be the path to discovering your life's best work.SM

The Instructional Support Engineer will support infrastructure both local and remote involving a mix of Server Support, Network Support, and Application Support for Genoa’s national footprint. Managing, troubleshooting and maintaining Active Directory, servers, email systems, software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, determining causes of computer/software/network malfunctions through evaluation and testing and providing resolution when possible and/or interfacing with various infrastructure vendors acting as liaison to provide resolution.

The applicant must have strong communication, customer service, troubleshooting, and organizational skills and the ability to complete assigned work with minimal instruction and supervision.

This position will likely require some evening and weekend hours to support off-hour patching, upgrades and maintenance cycles.

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.

Respond to user requests for service, troubleshoot problems and help develop solutions.

Support PC hardware components, desktop operating system software, and application software.

Assists in integration of, and communication between, purchased solutions.

Reviews team work products for quality and adherence to standards (peer review).

Independently perform problem determination and resolution in the production environment.

May act as infrastructure expert, answering business and outside partner questions and pursuing/following up with answers when they cannot be initially provided.

Responsible for problem resolution and correction of production/operational problems as assigned (may occasionally require off-hour support).

Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.

Stays up to date with IT technology issues, trends and developments and communicates back to management and departments both issues and opportunities, and assists in developing and improving procedures, standards, and best practices.

Prepare and update system documentation as required.

Mentors others in areas of expertise, including current technologies, systems, business practices, and standards.

Record activities, solutions and other responses to request for service.

Assist in maintaining inventory records and documentation for equipment.

Contribute to Genoa technical documentation and participate in policy, procedure, and standards development.

Provide backup technical support for network including router, firewall, and wireless access point.

Maintains open communication and positive working relationship with staff.

Perform other duties/projects as assigned.

Demonstrated ability to work effectively with business clients, IT management and staff.

Ability to own deliverables from beginning to end with little direct supervision.

Possess strong non-technical skills including, but not limited to, problem-solving, work prioritization, communication, self-direction, and time management.

Possess strong interpersonal skills (written/verbal communication, peer relationships, etc.) in interactions such as customer support, requirements gathering, etc.

Leverage time management, priority setting and problem solving skills in order to perform assigned tasks, with reasonable levels of self-direction. Work well in both individual and group situations.


Minimum of five years of experience in infrastructure/help desk support

Experience supporting hosted solutions/virtualized server infrastructures

Ability to configure PC and Server hardware for deployment in the field

Ability to install, configure and troubleshoot Windows 7 and Windows 10

Remotely troubleshoot and resolve issues in the field

Adaptable to fast passed evolving technologies and processes


Experience managing Microsoft Exchange 2016

Experience with enterprise Active Directory management

Experience managing Windows Server 2012

Experience supporting SQL Server environments 2012/2014

Experience with Amazon Web Services management

Experience with Group Policy Creation and management

Experience with Remote Desktop Services in a Farm configuration

Keywords: IT, Infrastructure Support, Engineer