Dell Lab Support Sr. Engineer in Durham, North Carolina
Lab Support Sr. Engineer will be responsible for providing the primary management, administration, support, and ongoing organization of customer engineering lab infrastructure within a 24x7x365 Data Center environment. This role must be able to understand, execute, and document moderate to complex operational tasks and work requests that are requested and have experience researching various tools and informational sources. The role will be expected to work in a positive and collaborative fashion with fellow team members, senior engineering/architect staff, and vendors, technical and non-technical personnel. The ability to know when to escalate a problem to ensure issues resolve in a timely manner. Good verbal and written communication skills as most of the communication are with global counterparts through emails and phone conversations. Should be detail oriented, able to do multitasking. Demonstrate ability to learn the business quickly. Self-starter and team player. Strong interpersonal and customer service skills.
Responsibilities to include conducting Weekly/Bi-Weekly meetings with Business Unit Management, serve as primary point of contact for all escalations/queries for BU. Daily monitoring of all tickets, provide feedback, assistance and guidance. Review on a daily basis any onboarding requests. Work with asset management team to maintain accurate inventories for all lab assets. Assist with providing timely updates to stakeholders on procurement of equipment for the labs. Monitor and provide technical guidance to stakeholders on lab specifications, production lab environments and infrastructure. Provide Ad-Hoc reports to stakeholders as needed. ServiceNow point of contact for all day to day administration.