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Enterprise Holdings Customer Service Representative La Plata Airport in Durango, Colorado

We have an exciting opportunity to join our Enterprise Rent-A-Car team at the Durango, CO Airport!

The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This position is part time and pays $12/hr.

Must be available for the following schedule - 25 hours/week.

Friday -Sunday 3pm - 11pm

  • Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

  • Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned

  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone

  • Meet and greet customers in a friendly and timely manner

  • Provide directions and general assistance

  • Assist to assess condition of rental upon return

  • Process returns, check-ins and exit kiosk transactions

  • Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed

  • Understand and communicate rental terms and conditions, vehicle features and other services

  • May sell optional protection products, upgrades, fuel options and other additional equipment

  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance

  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed

  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

  • Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

  • Must be at least 18 years old

  • High school diploma or GED equivalent required

  • Must have at least 6 months prior related experience (customer service, retail, sales experience, etc.) OR currently enrolled in post-secondary schooling (college, university)

  • Must have a valid driver's license with no more than 2 moving violations in the past 3 years

  • No drug or alcohol related convictions on driving record (dui, dwi) in the past 5 years

  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

  • Apart from religious observation, must be able to work the schedule listed.

External Company Name: Enterprise Holdings

External Company URL: www.erac.com

Requisition Number: 2019-282097

Posted Salary Min: USD $12.00/Hr.

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