Randstad Project Manager Technical Support in Covington, Georgia

Project Manager Technical Support

job details:

  • location:Covington, GA

  • salary:$40,000 - $45,000 per year

  • date posted:Wednesday, February 13, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Administrative and Support Services

  • reference:S_731470

  • questions:jennifer.thompson@randstadusa.com770-922-2888

job description

Project Manager Technical Support

Local company in Covington is seeking an Experienced Technical Support/Project Manager who has an excellent work history, can work independently and take initiative.

Responsibilities:

Develop a deep understanding of the existing business processes and cross department interactions.

Maintain relationships with state clients.

Support and maintain software that includes a Regulatory Licensing Management System, a multi-state pesticide registration program, and other products and services offered by the company.

Provide help-desk/call-center support: Answering phone calls and emails from end-users, providing resolutions where possible, raising awareness of critical items and regular repeat incidents, while working with account managers and developers to help find solutions, documenting issues and resolutions.

Assist in maintaining accounts with existing clients: Answering phone calls and emails from clients of our software programs, providing resolutions and training where possible, raising awareness of critical items and regular repeat incidents while working with account managers and developers to help find solutions, submitting audit reports, updating required documents and forms.

Ensure the end-users and clients are kept fully up-to-date on outstanding issues.

Test software and troubleshoot web-sites for functional and technical errors.

Perform some repetitive processes that require acute attention to detail and involve monetary transactions.

Other duties as assigned.

Working hours: 8:00 AM - 5:00 PM

Skills:

Strong interpersonal skills, with ability to transfer information with clarity and concision to others in verbal and non-verbal forms.

Demonstrate critical thinking and problem-solving skills to recognize, evaluate, and brainstorm solutions encountered issues.

Ability to explain in a coherent and courteous manner, the effects of technology to a non-technical person.

Ability to execute duties and responsibilities in an organized, and effective manner.

Ability to work collaboratively with other team members (some in remote locations) but without direct supervision.

High level of proficiency with MS Office suite, especially MS Word, Excel and Access.

Familiarity with general database concepts.

Must possess a positive, can-do attitude, while looking for ways to provide creative solutions to problems.

Education:

Bachelors

Experience:

Experienced

Qualifications:

Bachelor's Degree in business, information technology, agriculture, or related field.

1 to 2 years related experience with state government processes and procedures. (optional)

Experience with agribusiness. (optional)

Apply only by submitting your resume to this posting, do not call the branch regarding this position.

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.