Xylem Client Service Manager in Columbia, Maryland

Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced infrastructure analytics solutions for water, electric and gas utilities. The Company’s more than 16,500 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions. Headquartered in Rye Brook, New York with 2017 revenue of $4.7 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.

The name Xylem is derived from classical Greek and is the tissue that transports water in plants, highlighting the engineering efficiency of our water-centric business by linking it with the best water transportation of all – that which occurs in nature. For more information, please visit us at www.xylem.com .

Pure Technologies, a Xylem brand, is a world leader in the development and application of innovative technologies for inspection, monitoring and management of physical infrastructure. From monitoring the health of large bridges to protecting pipelines, our technologies and expertise are being used around the world to help manage deterioration and reduce loss. At Pure, our people are the key to our success. We take pride in recruiting the best talent available for all areas of our business.

The Role: Pure Technologies, a Xylem brand, seeks to hire a Client Service Manager for the Mid Atlantic area, accountable for developing and managing the strategic aspects of the AIA business in the defined geographical area. The Client Service Manager position is a unique opportunity of importance to Xylem and AIA that will be responsible for developing the larger AIA’s strategy in the region so that business will grow over time. This position is also accountable for developing/implementing growth strategies, recruiting and building a team to deliver work, and implementing long term strategies for a healthy growing business.

Essential Duties/Principal Responsibilities:

  • Define and implement strategies to scale and grow the business by developing local knowledge of business economics and trends within the water, wastewater and structural monitoring markets leveraging how AIA solutions add value;

  • Build business from revenue of approximately $5m per year to $10m revenue per year in 3 years;

  • Consult with a team of Project Managers/Engineers that secure, manage and support the delivery of projects and programs to ensure quality, on-schedule and on-budget completion;

  • Coordinate and communicate routinely with SVP and C-level management forecasting of top line growth of the Area;

  • Work collaboratively with all internal and external stakeholders to manage and meet expectations, including business development managers in the defined area;

  • Develop internal relationships to support the overall growth and success of the AIA’s multiple groups and business units, mentor peer and mid-level staff, and steward client satisfaction;

  • Review project deliverables to ensure they meet client needs;

  • Utilization goal = 10%

  • This is a leadership role and it is expected that a positive, solutions-oriented culture be maintained that is in line with the values of Xylem.

  • Xylem is a growth company and an important measure of success is revenue growth. It is expected that the revenue for the area will increase year over year by a defined percentage, as detailed herein.

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

  • Bachelor’s degree in an Engineering or technical discipline, preferred

  • Engineering consulting, construction background, preferred

  • Demonstrated history of financial and business acumen typically gained through experience managing large programs and expanding work into new areas/new clients

  • Possess strong oral and written communication skills - Interacts with staff, general public, clients, and contractors

  • Ability to manage key stakeholder interests, while at the same time managing conflicting priorities and business interests

  • Demonstrated leadership qualities, including conflict and issue resolution

  • Ability to work logically and systematically, with good time management

  • Problem-solving and decision-making skills plus the ability to think laterally while offering creative solutions

  • Flexibility and the ability to manage change

  • Strong interpersonal skills and the ability to work well as part of a team

  • Proactive with a high level of attention to detail

  • Xylem requires technical excellence and it is expected that the Client Service Manager instil this value by providing the best science, engineering, and technology in the industry.

Physical Demands:

(The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Regularly required to sit or stand, reach, bend and move about the facility

Work Environment:

(The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.

  • Standard weekly job hours: 40 hours

  • Travel: up to 30%

EOE including disability and veteran